SP+ Parking

Reviews

• MP

  Marina Pollak

  Oct 4, 2023
  1.0
  This SP TRASH, keep selling parking while parking is full!!! No even help button there, worst part company in Chicago.
• IB

  Igor Bergman

  Mar 9, 2023
  5.0
  Very narrow passages. Please, put better exit signs. Otherwise ok
• AG

  Angel Gonzalez

  Jan 4, 2022
  1.0
  On Saturday I used that parking lot and the machine did not give me a ticket and when I left the one that attended me charged me 100 for an hour that I was there bad service😡
• SI

  Sami Ismat

  Oct 4, 2019
  1.0
  Worst customer service and garage. I booked through spothero starting at 9 am and reached at 8:59. There machine welcomed me saying “welcome spothero parker” when I wanted to get out the machine asked me to pay even though I already paid through spothero. She said I must pay because I entered earlier than my booking by 1 minute and refused to open the gate unless I paid or admit that this is their mistake because their own machine should not say “welcome spothero parker” when I arrived in the morning a minute early. I had to pay twice. Whenever I had a problem at any other garage the employee would check my spothero reference number and let me out when it’s their mahcine’s fault for whatever reason. This rude employee refused to even take the reference and was adamant that I pay. I have no words to describe how bad this experience was. Respectable garages usually have a 10-15 minute window if u arrive early or after you stamp your ticket at their machine to get out so they don’t charge u besides what you pay. Not per 30 seconds or minute this is an absolutely ridiculous. At the end I got my refund and the manager Abbas was helpful and proactive. Although it is not in his hands to fix the system and the refund had to be approved by upper management not by him. I appreciate that they refunded me at the end but it is an very unpleasant experience for customers to go through all these steps including sending emails and calling the manager and taking photos of receipts in order to appeal. Seems like a lot of labour on the customer part and it would be a lot better if this upper management finds a better solution so these disputes don’t occur.

Frequently Asked Questions About SP+ Parking