SP+ Parking

Reviews

• RB

  Robert Bagel

  Jul 9, 2025
  1.0
  I usually have great experiences at Marriott, and they seem to understand customer service. A rude exception to this is Springhill Suites parking where a “third party” does parking, so NO you cannot add parking to your room charge. Instead, a guest just checking in must scan a QR code, deal with bad cellphone connectivity in an UNDERGROUND (!) garage, and navigate a glitchy website by some shady outfit called SP+. I had to drive out of the garage to get a signal so I could fill out forms, reload pages after “try again” messages, and then pay shocking above market rates for parking. If there are any savings to this cockamamie parking scheme, it certainly is NOT being passed to consumers! So after a long day of traveling and then checking in, you have a good while more before you could relax because you’re filling out forms and dealing with bad technology. And good luck getting support: the parking website does not explain anything, and the site links to promotional garbage. The support phone number rang for ten minutes, never answered. I am yet to see other Marriotts do this; perhaps it is just another local Chicago predatory parking “business”. It’s enough of a hassle where other nearby hotels without such built-in parking hassles make much more sense. You are better than this Spring Hill Suites Chicago O’hare!

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