Business Details
About
Auto Repair Shop
Details
- Credit cardAvailable
- DebitAvailable
- Cash onlyNot available
- RestroomAvailable
Location
Hours
Reviews
4.8
182 reviews
5 stars
169
4 stars2
3 stars0
2 stars1
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, professional, and accommodating staff, highlighting excellent communication and a personal touch.
Trustworthiness
Many reviews emphasized the honesty and transparency of the garage, with customers appreciating the lack of pressure for unnecessary repairs.
Quality of Work
Overall, customers reported satisfaction with the quality of repairs and maintenance, often noting that issues were diagnosed accurately and resolved effectively.
Pricing Concerns
Some customers expressed concerns about high costs and unexpected charges, indicating a need for clearer pricing communication.
Loaner Vehicle Service
The availability of loaner vehicles was frequently mentioned as a valuable service that enhanced the customer experience.
- EMElizabeth Meyer1 day ago5.0Another shop told me the tierods on my 2022 luxury SUV with only 25K miles we seized due to corrosion and had to be replaced to the tune of $1,900. A friend suggested getting a second opinion from Willard and I'm so glad I did--they were able to align the tires without any issue whatsoever and found no evidence of corrosion, cost me only $160. Talk about a reliable and trustworthy mechanic!!
- JPJames Poole4 days ago1.0Terrible. DO NOT BRING ANY EUROPEAN CARS TO THIS SERVICE STATION. The coupon advertising a $69.99 oil change is a lie. My bill was over $170 for a 4 cylinder oil change and tire rotation. I declined their offered $502 battery and $1560 for four 18" tires. Two employees had to find a service manager to attempt to explain multiple upcharges. Avoid at all costs.
- CMChris MulderJan 2, 20265.0Excellent locally owned garage. We take both our vehicles here for service and repairs. They do a great job of communicating over text and pricing is fair. Would recommend to anyone in the area.
- BDBrett DuffyDec 29, 20255.0Outstanding customer service and transparent communication-the type of folks who you can trust with ANY vehicle questions, repairs, or general guidance. I wish I could leave them a six-star review; they are the best!
- JJJames JuergensDec 26, 20255.0Very impressed with the service! After getting my vehicle inspected by a dealership I was not happy with the price they quoted me at nor the service that I got, I looked up Willard based on their reviews, and was not disappointed. Every good review that you read is genuine! Glad I found a locally owned garage to work with again!