Ed Morse Ford Muscatine

Reviews

• KK

  Kevin

  Jan 5, 2026
  1.0
  September 30th, Chase sold me a 2019 F150 5.0. October 27th, I scheduled an appointment with Fountain Transmission of Iowa City to address a Torque Converter shudder accompanied by rough shifting. They recommended a fluid change to see if the issue goes away without having to dig into the transmission. I elected to change all drivetrain fluids- Transmission, Transfer Case and both front and rear Differentials. Issue went away. November 25th, I scheduled another appointment with Fountain Transmission because the rough shifting had come back. My transmission blew up before my appointment date and had to get it towed there. They diagnosed a failed CDF Drum and Reluctor Wheel that required a total transmission replacement. When I asked them if that failure occurred within the 2,000 miles I owned it, they believed it had been failing for much longer than that. So, their service techs completely failed to find the second largest mechanical issue that a vehicle could have during their trade-in inspection; or they knew about it and hid it long enough to pass the problem on to somebody through a sale. When I let Chase know what happened, he said he would let his GM Jay Irwin know. 3 days later- no call, text or email. When I reached out again- no answer and no callback. The next day, I called the store and asked for Jay directly. He knew who I was as soon as he heard my name and knew what I was calling about, but apparently was not able to reach out to me at any point. He offered a transmission replacement at cost, no markup, but would not take a financial hit because I did not buy a warranty that would have increased my monthly payments by 50%. So their proud company mission statement regarding “customer service” “integrity” “honesty” “accountability” “professionalism” doesn’t actually apply to anything that they have to stick their neck out for. I asked Jay for an ETA on my truck on a Friday afternoon and was told he would find out first thing Monday morning what it would be and never heard back from him, or anyone, for that matter. The only time I heard back from anyone was when my truck was actually done and to discuss payment and pick up. The only apology I ever got from anyone was from the lady at the service desk after she found out that I was paying a $6,485 bill for a truck I bought from them 2,000 miles ago- not to mention the $700 I paid to have all the fluids changed during my first service appointment back in early November. Then again, an apology would indicate fault and they didn’t want to do that. Don’t trust anyone at this dealership any further than you can throw them.
• DM

  David Massingill

  Nov 24, 2025
  5.0
  One of the best experiences I have ever had friendly fast courteous from the 10 plus vehicles I've ever bought from a dealership this is absolutely the best I will never go anywhere else or recommend anyone to anywhere else thank you Lakin and Chad for everything you did.
• TT

  TL

  Nov 14, 2025
  5.0
  Highly recommend Ed Morse Ford for your future trade ins and purchases! Laken took the time to help me choose the right vehicle to suit my needs and handled all of the details beautifully. The process was great right from the beginning to the delivery of my new vehicle. A very customer focused service oriented dealership that has earned my business both now and for future car purchases.
• JS

  John Snyder

  Oct 12, 2025
  5.0
  Shane did an excellent job getting me into a vehicle. From the moment I walked in to the time I left he had everything under control, communication was on point, and he went above and beyond making it just a pleasant experience. I had been to another dealership that just made you feel like they were playing games and test drove five vehicles that were all junk. At Ed Morse I just had to show up and they took care of the rest. Great experience. Thanks Shane!
• ML

  Mark Luther

  Oct 3, 2025
  5.0
  I had an outstanding experience purchasing my 2025 Ford Bronco Raptor at Ed Morse Ford Muscatine—shoutout to Chase for making the entire process incredibly seamless from start to finish! He walked me through every detail with patience and expertise, ensuring I felt confident and excited about my new ride without any of the usual hassles. A huge thanks also to Chad in finance for his lightning-fast turnaround on the e-documents. He got everything ready for digital signing in record time, so I could hop in for a 4-hour drive to drop off my trade-in and drive home with the paperwork already squared away. No delays, no stress—just pure efficiency. If you're in the market for a new car, this team will treat you right. Highly recommend!

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