Gears Transmission

Reviews

• KD

  Kelsey Dodd

  Nov 6, 2025
  5.0
  Happy with our repair and love that they offer a 3 year warranty!
• RM

  Ryan McKenna

  Oct 26, 2025
  1.0
  This nightmare has been a year in the making so I'll try not to make a diary entry out of this and stick to the main points. Brought my truck in for a rebuild and was quoted 2 weeks on labor. Paid $4k. They had my truck for 3 months. During that time communication was terrible. countless new estimated times were given and broken, straight up lies at times and all the phone calls were one way. I don't think they called once unless it was to call me back. When I finally get the truck back its hard to shift into reverse, and has a failed carrier bearing which is immediately audible after driving over a few dips. They said the shift was normal(it's wasnt) and were going to charge me to fix the carrier bearing because it wasn't part of the transmission. It was fine before. I had to argue out of paying for fixing the carrier bearing and was offered my first transmission service free. So they have the truck another week and get it back and realize they didn't secure an 02 sensor harness and left a vent tube hanging nearly touching the ground. The drive shaft tore up the o2 sensors so had to bring it back a 3rd time. At this point i happened to need my knock sensors done and they did the labor without charge. finally get a few months of functionality still with the rough reverse but I just didn't want to fight about it. Until it starts not wanting to get out of 2nd gear and having hard shifts, sometimes wouldn't go into lockout. Over the next few months i brought it in a 4th 5th 6th time but they couldn't recreate it. Finally had a code show up for a solenoid and took it in. Still couldn't find it after keeping truck for another few weeks. I had to wait til it was actively faulting when i was on my way to a job to bring it in. This time they had it for a week to fix it. During this time I had asked them to install a manifold clamp and recheck an exhaust code to rule it out before i bought a new catalytic converter. They put the clamp on, cleared the code n didn't follow up. Code came back immediately and was ignored when I tried to contact. Good news the rough shift into reverse is gone, despite orignially failing to even acknowledge it as an issue. And for now the transmission seems to be ok a week later. Bad news is when I was replacing my oil pan gasket tonight I noticed the dust cover missing from the bell housing where the starter seats, leaving the flex plate exposed. I tried, I mean really tried to let them earn a redemption story out of all this but there isn't one to be had. My truck is my only vehicle and its how i make a living. I lost thousands in revenue from not being able to work, had to borrow vehicles where I could, which stressed every personal and professional relationship I have to near breaking, and now have had a year of nothing but stress, zero peace of mind, undue expense and a new problem every time I get it back. This was, and continues to be the worst consumer experience of my life.
• ZF

  Zach Franks

  Oct 21, 2025
  5.0
  Absolutely 10/10 recommend! I had called around last year when my transmission went out in my truck and they had the best warranty by a long shot. I have an older truck so I had to have the transmission rebuilt. I had to put the warranty to the test unfortunately as it started slipping. I was nervous because a lot of businesses will fight you to honor their warranty. Not Gears! They were closed when I dropped it off this past Saturday. While I was filling out my info to put in the drop box, the G.M.,Steven, was pulling in and came right over to see what was going on. I explained my frustration about it going out and he was so understanding and told me they would get right to it on Monday morning when they opened. I received a call from Stevo early Monday afternoon, telling me they had already pulled it and had already started on it. He told me they hoped to have it back on Wednesday or Thursday which really impressed me. I was stunned when he called the next morning, Tuesday, to tell me they were wrapping up with it and I could get it today. When I got over to get the truck Stevo did a walk around with me and explained what they did when they found out it was one they had just rebuilt the year before. He said the owner CJ pulled the team over to get it started right away. They even replaced one of my battery terminals that was faulty because they felt bad for my inconvenience of bringing it back in. I was handed the key and told to let them know if I had any other issues. That is what I call integrity and excellent customer service. Like I said to open, I will give a 10/10 recommendation for the whole team at Gears! I would like to thank them again for taking such good care of me!
• MD

  malik dickens

  Oct 17, 2025
  1.0
  I had them build me a 700r4 & they could never stop the leak so they eventually tried to make me buy a new one when the one I originally bought was still under warranty , they stop responding to me so i decided to file a civil suite & I won the case they since then block me on Facebook and still yet to pay me my money back but I will get it back I don’t care how long it takes
• SP

  Shane Parrott

  Sep 29, 2025
  1.0
  After leaving an honest review of my experience at the shop they tried to pay me to remove my review so I have added a screenshot of the email and the invoice where I had to have another shop check their work I had a transmission rebuilt approximately a year ago. Paid for the job up front they ordered the parts and called to tell me when to bring the car to them. On drop off they told me 1 week. 5 weeks later I got my car back. When I got it back the front end was out of alignment, the A/C would randomly stop working and the coolant fans would continuously run after the car was shut off and the exhaust was noticeably louder than when we dropped it off. I took the car back to them and the fixed the alignment and exhaust. They couldn’t figure out the other issues, so I scanned it with my computer and determined the cooling sensor was bad. Upon removing it found it to be cracked. Fast forward a year later during an oil change found 1 transmission bolt gone, 2 completely out laying on top of the bell housing, 3 more extremely loose. Called them to see if they would recheck everything and they tell me to drop it off and they will get to it in a 2-3days. This is my only car I can not leave it for 2-3 days. I let them know this is my only car and they say Oct 6 is the closest appointment they can give. This is unacceptable when it cost $5,000 to have a job done it should be done timely and correctly.

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