Many customers praised the friendly and helpful staff, particularly sales associates like Cody Melton and Anthony, who provided exceptional service and made the buying process enjoyable.
Sales Experience
Overall, customers reported a smooth and low-pressure sales experience, with several mentioning the professionalism and knowledge of the sales team.
Service Department
While many customers had positive experiences with the service department, there were notable complaints about poor communication and unresolved issues after service.
Mobile Service
The mobile service option received high marks for convenience and efficiency, with customers appreciating the ease of scheduling and quality of service.
Pricing Transparency
Some customers expressed frustration over unexpected fees and pricing discrepancies, indicating a need for clearer communication regarding costs.
RR
Robert
Nov 15, 2025
5.0
Susan in the service department is awesome. She goes above and beyond to take care of my personal and commercial vehicles. Granted the service department is crazy busy and sometimes difficult to get appointments. She makes it work for us.
JA
Jim Alfano
Nov 12, 2025
5.0
Had a wonderful experience working with Joe Nguyen for my new Explorer. I feel like he truly took the time to understand what was most important to me and was patient as I made my decision. I plan to visit him again for our future vehicle needs. Thanks, Joe!
SC
Steve Church
Nov 11, 2025
5.0
I purchased a Bronco Sport Badlands from Randy (Sales Manager). He spent lots of time with me and allowed me to drive several vehicles. he never once pressured me to buy. I found an upgraded vehicle at another dealer and Randy worked to get that vehicle for me. He gave me a fantastic deal and got everything done quickly (same day). This required transferring from another dealership. Everyone here is very friendly and you can tell they enjoy working here. I would buy from them again.
MP
Morgan Pace
Nov 4, 2025
5.0
Can’t say enough good things about this dealership and Jose who helped make it possible to get my dream mom car! These aren’t your typical pushy car salesman who just want to make a sale. They truly try to find what’s best for you while working in your budget. Everyone I worked with was great! We will be back for our next vehicle!
TE
Timmy Eubanks
Nov 1, 2025
5.0
Cody met me and my wife outside as we were looking for a Ford Escape we seen on line.He got the keys and we went for a ride and loved how clean and still new the 2018 Escape looked.After several funny wise cracks we decided on a price to fit us and made the deal.Also want to say all of it was fast and easy non of this all day I’m tired and just ready to go stuff.Thank you Cody and everyone else involved making this a fun Halloween Day experience at Billy Howell Ford!🎃