Business Details
About
Ford DealerCar DealerTruck DealerUsed Car DealerAuto Repair ShopUsed Truck Dealer
Location
Hours
Reviews
4.3
1,232 reviews
5 stars
946
4 stars
62
3 stars
30
2 stars
36
1 star
158
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly sales associates like Cody Melton and Anthony, who provided exceptional service and made the buying process enjoyable.
Sales Experience
Overall, customers reported a smooth and low-pressure sales experience, with several mentioning the professionalism and knowledge of the sales team.
Service Department
While many customers had positive experiences with the service department, there were notable complaints about poor communication and unresolved issues after service.
Mobile Service
The mobile service option received high marks for convenience and efficiency, with customers appreciating the ease of scheduling and quality of service.
Pricing Transparency
Some customers expressed frustration over unexpected fees and pricing discrepancies, indicating a need for clearer communication regarding costs.
- RRRobertNov 15, 20255.0Susan in the service department is awesome. She goes above and beyond to take care of my personal and commercial vehicles. Granted the service department is crazy busy and sometimes difficult to get appointments. She makes it work for us.
- JAJim AlfanoNov 12, 20255.0Had a wonderful experience working with Joe Nguyen for my new Explorer. I feel like he truly took the time to understand what was most important to me and was patient as I made my decision. I plan to visit him again for our future vehicle needs. Thanks, Joe!
- SCSteve ChurchNov 11, 20255.0I purchased a Bronco Sport Badlands from Randy (Sales Manager). He spent lots of time with me and allowed me to drive several vehicles. he never once pressured me to buy. I found an upgraded vehicle at another dealer and Randy worked to get that vehicle for me. He gave me a fantastic deal and got everything done quickly (same day). This required transferring from another dealership. Everyone here is very friendly and you can tell they enjoy working here. I would buy from them again.
- MPMorgan PaceNov 4, 20255.0Can’t say enough good things about this dealership and Jose who helped make it possible to get my dream mom car! These aren’t your typical pushy car salesman who just want to make a sale. They truly try to find what’s best for you while working in your budget. Everyone I worked with was great! We will be back for our next vehicle!
- TETimmy EubanksNov 1, 20255.0Cody met me and my wife outside as we were looking for a Ford Escape we seen on line.He got the keys and we went for a ride and loved how clean and still new the 2018 Escape looked.After several funny wise cracks we decided on a price to fit us and made the deal.Also want to say all of it was fast and easy non of this all day I’m tired and just ready to go stuff.Thank you Cody and everyone else involved making this a fun Halloween Day experience at Billy Howell Ford!🎃
Frequently Asked Questions About Billy Howell Ford
What are the operating hours of Billy Howell Ford?
Billy Howell Ford is open Monday through Friday from 8:00 AM to 8:00 PM, Saturdays from 9:00 AM to 6:00 PM, and closed on Sundays.
Where is Billy Howell Ford located?
Billy Howell Ford is located at 1805 Atlanta Highway, Cumming, GA 30040-6415, USA.
What types of vehicles and services does Billy Howell Ford offer?
Billy Howell Ford offers new and used cars, trucks, auto repair services, and sells Ford vehicles and used trucks.
How can I contact Billy Howell Ford?
You can contact Billy Howell Ford by phone at +1 770-887-2311 or visit their website at https://www.howellford.com/.
Does Billy Howell Ford have a social media presence?
Yes, Billy Howell Ford has a Facebook page available at https://www.facebook.com/531824333500775.
What is a nearby place to Billy Howell Ford where I can find Ford parts?
Ford Parts is a nearby car and truck dealer that also provides automotive parts and accessories, located close to Billy Howell Ford.
Are there nearby automotive repair shops to Billy Howell Ford?
Yes, Dirt Monkey Performance and Community Auto Care are nearby automotive repair shops offering parts and services near Billy Howell Ford.
Is there a nearby place to purchase trailers or recreational vehicles?
Country Boy Trailers, located near Billy Howell Ford, specializes in trailer and recreational vehicle sales and accessories.
What recreational or community centers are close to Billy Howell Ford for visitors to explore?
Stonebrook Commons and Atlanta Allstars are nearby community centers and sports venues perfect for recreation around Billy Howell Ford.
Does Billy Howell Ford recommend visiting any nearby locations for additional automotive needs?
Customers can visit Billy Howell Lincoln Parts and Cars Cars Cars nearby for additional automotive parts, accessories, and vehicles.