Business Details
About
Tire ShopAuto Repair ShopBrake ShopCar Battery StoreAuto Spring ShopAuto Air Conditioning ServiceAuto MaintenanceAuto Glass ShopAuto Window Tinting Service
Location
Hours
Reviews
4.7
664 reviews
5 stars
589
4 stars
33
3 stars
11
2 stars6
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, professional, and knowledgeable, particularly highlighting Godfrey and Taylor for their exceptional service.
Pricing Transparency
Some customers expressed concerns about pricing transparency, particularly regarding additional charges that were not communicated upfront.
Efficiency
Many reviews noted the quick service and efficiency of the staff, with several customers appreciating the fast turnaround times for tire and alignment services.
Quality of Work
Overall, customers reported satisfaction with the quality of work performed, particularly for alignments and tire installations.
Trustworthiness
Several customers mentioned feeling confident in the honesty and reliability of the service, contrasting their experiences with other shops.
- RWRobert Whritenour2 days ago5.0I have been a customer of Butler Tires and wheels in Austell for over 20 years. The service just keeps getting better! Today I was pleasantly greeted as I came in and Ryan understood completely what I wanted to get done on my Corvette Grand Sport. He got me right in, monitored the job as it was being accomplished and shook my hand as I left, a completely satisfied customer due to the excellent work of the techs who were super careful with the car. Guys, thanks so much. It means a great deal to have a shop to go to that cares!
- OEOrlando England4 days ago5.0Well, it's been a while since my last visit to this shop, but the service is STILL A1! I went in to have a wheel alignment done, but found out that the last tire shop in Montgomery, AL where I had service done on my tires, had install a set of locking lug nuts, but they gave me a key that DIDN'T match! Needless to say I was quite upset about this, but the technicians at Butler Tire Service assured me that they would do everything possibly to rectify the problem. They manage to get my old locking lug off and install new one with the right key. Then, they were able to do my wheel alignment and my truck rides like NEW! Now, THIS is what I call going ABOVE and BEYOND customer service! My RESPECT and GRATITUDE goes out to Mr. Rheann Merhi and the technicians. So, if you need your vehicle done RIGHT..........TAKE IT TO THEM and they'll set you STRAIGHT!😃👌🏾👍🏾👏🏾👏🏾👏🏾❤️👊🏾
- KKKDeezyNov 15, 20255.0Came in with my 2016 Maxima SL for a List of maintenance issues, Including A Set of Tires with A rim Installation, as well as a wheel alignment, followed by a Cv Axle replacement, ALL DONE IN 3 HOURS! Great People, Fantastic Attitude and willing to help and get the Job Done. Shoutout Ryan, and Everyone involved In making sure my Car is Babied!
- KMkyler mahaffeyNov 12, 20255.0Amazing job, very detailed explaining what the problem and gave me solutions, gave me good deals on tires! Thank you GODFREY ASHCROFT.
- JSJulie StevensNov 1, 20251.0I called Butler Tires on Wednesday to get a quote for new tires. I was initially quoted $2,238 by Taylor Drinko. After mentioning that a local tire shop had offered me a lower price that also included an alignment, he reduced the quote to $1,753. Based on that, I brought my car to Butler for service. Toward the end of the appointment, Taylor asked if I wanted an alignment. When I asked the cost, he said it was “only $250.” I explained that I assumed the alignment was included in the original quote, especially since I was purchasing four new tires. His response was that I “might not need one.” However, given how worn my tires were, it should have been mentioned before replacing them, not after. In the end, my total came to about $2,000 nearly $400 more than the competitor’s quote. The lack of transparency about the full service and the timing of the additional charges felt unprofessional and manipulative. I would not recommend having your vehicle serviced here.
Frequently Asked Questions About Butler Tires and Wheels
Do I need an alignment?
During your vehicle's life, potholes are hit, sharp turns are taken, and brakes are slammed all of which cause your components to wear down and your wheels to shift which can pull your car in one direction. This is natural wear and tear, and it can accelerate tire damage. An alignment will return the angles of your vehicle's wheels to the manufacturer's specifications.
Follow the manufacturer’s recommendations noted in your owner’s manual. As a general rule, have your vehicle’s alignment checked every 6,000 miles or at least twice a year.
Have your vehicle checked if you notice excessive or uneven tire wear, steering wheel pulls to the side, feeling of looseness or wandering, your steering wheel is not centered when car is moving straight ahead, it’s been 6,000 miles since your last alignment check, or you notice a drop in fuel economy.
How do I get a free alignment?
At Tire Discounters, when you purchase any 4-tires with our standard installation, you get a free alignment. The alignment is a $129.99 value and comes with a 12-month warranty.
How much is an alignment at Tire Discounters?
At Tire Discounters, a standard alignment for residential customers is $129.99 and comes with a 1-year warranty! For multi-year alignment policies, you can have as many alignments as you need within the specified time period. If you buy 4 tires with our standard installation, the alignment is free.
What’s included in the Tire Discounters Standard Installation?
Our Standard Installation is designed to make your tires last longer. It includes mounting and balancing, lifetime rotation, lifetime balancing, lifetime tire pressure adjustments, and free tire repair. And only at Tire Discounters, the home of free alignment, do you get a free alignment when you buy 4 tires with our standard installation.
How often should you get your tires rotated?
Most tire manufacturers recommend you get your tires rotated every 5,000 miles to ensure even tread wear that extends tire life.
Can I finance my tires or automotive service at Tire Discounters?
Tire Discounters offers financing through Synchrony Bank. The Tire Discounters credit card provides you with convenient and flexible ways to finance your auto care needs.
Does Tire Discounters offer Road Hazard?
Yes, Tire Discounters offers Road Hazard. We call it the Worry Free Guarantee. No matter where you are in the country, if you hit something and your tire is damaged as a result, we’ll fix or replace it. With the Tire Discounters Nationwide Worry Free Guarantee, we’ll be a phone call away no matter where the road takes you!
The Tire Discounters Nationwide Worry Free Guarantee is a limited tire protection plan. It covers your tires from the time of purchase to 3/32" tread, up to 36 months. It can be yours for just 18% of the retail price of each tire or a minimum of $24.99 per tire. Then, you’re covered nationwide.
The Tire Discounters Nationwide Worry Free Guarantee offers tire replacement up to the original cost of the tire down to 3/32" tread, or 36 months. You’ll still need to cover the installation, but the tire is completely covered. Plus, 24-Hour Roadside Assistance Benefit is included for the first 12 months at no additional cost.
Exclusions and Limitations to the Tire Discounters Nationwide Worry Free Guarantee: Vehicles not eligible for Worry Free Guarantee include Commercial Vehicles, Trailers, Vehicles with a load rating capacity over 1 ton and Farm or Agricultural Vehicles. The Guarantee is not available for tires mounted on rims larger than 22” or with an aspect ratio less than 40, or on specialty tires used for sport performance. The coverage of the Guarantee also excludes damage from off-road use, collision, fire, vandalism, abuse, neglect or Manufacturer’s defects. The Tire Discounters Nationwide Worry Free Guarantee is not transferrable.
Nationwide Warranty Center 1-855-429-2788.
If you need additional assistance, you may contact our CUSTOMER SERVICE DEPARTMENT at 1-888-937-8473, Option 1 or email.
Do I need an appointment at Tire Discounters?
Appointments are never required but always recommended.
Which brands of tires does Tires Discounters carry?
We carry all major brands such as BFG, Continental, Cooper, General, Kenda, Michelin, Nexen, Pirelli, and Toyo as well as many more.
Does Tire Discounters offer tire repair? How much is it?
Yes! Our tire repair is a vulcanized patch, best in the industry. It is only $24.99, We dismount the tire, patch it from the inside, remount the tire, and balance it. If you bought your tire from us with the standard installation, tire repair is no-charge. Lifetime tire repair came with the installation.
Do I need a wheel alignment for my vehicle?
You should consider an alignment if you notice uneven tire wear, your steering wheel pulls to one side, or it's been over 6,000 miles since your last check. Alignments help return your wheels to manufacturer specifications, extending tire life.
How can I get a free alignment at Butler Tires and Wheels?
When you purchase any 4 tires with the standard installation at Butler Tires and Wheels, you receive a free alignment valued at $129.99 with a 12-month warranty.
What services are included in the Standard Installation at Butler Tires and Wheels?
The Standard Installation includes mounting and balancing, lifetime rotation and balancing, tire pressure adjustments, and free tire repair. Buying 4 tires with this installation also grants a free alignment.
Does Butler Tires and Wheels offer financing options for tires and automotive services?
Yes, financing is available through Synchrony Bank using the Butler Tires and Wheels credit card for convenient and flexible auto care payment options.
What brands of tires can I find at Butler Tires and Wheels?
They carry major brands including Michelin, Cooper, Goodyear, Bridgestone, Firestone, Nexen, Kumho, General, Pirelli, Continental, Toyo, BF Goodrich, Hankook, Dunlop, Falken, Milestar, Nankang, Westlake, Yokohama, Monroe, Centric, Fierce, and Valvoline.
What are the store hours at Butler Tires and Wheels?
Butler Tires and Wheels is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 4:00 PM, and closed on Sundays and certain holidays.
Can I pick up my order at the store or use curbside pickup at Butler Tires and Wheels?
Yes, Butler Tires and Wheels offers both in-store pickup and curbside pickup services for customer convenience.
Are appointments required at Butler Tires and Wheels?
Appointments are not required but are always recommended to ensure timely service.
How can nearby places like Clinic Car Performance LLC assist customers visiting Butler Tires and Wheels?
Clinic Car Performance LLC, located nearby, offers auto detailing and body repair services which can complement your tire and wheel service at Butler Tires and Wheels, providing comprehensive automotive care in one area.
What nearby facilities can customers visit around Butler Tires and Wheels for health and wellness needs?
Customers can visit Murray Medical and Wellness for hospital and nutritionist services, or Austell Dental Associates for dental care, both conveniently located near Butler Tires and Wheels.
Which local events or locations near Butler Tires and Wheels might customers check out before or after their visit?
Tangible Occasions Event Venue is nearby for event planning needs, and customers can also explore community churches like Community of Faith Church for local gatherings to enhance their visit.