Jiffy Lube

Reviews

• MP

  maria pease

  1 day ago
  5.0
  This is a super-well run jiffy lube! The crew is efficient and provides clear information to help you decide whether to accept the up-sells. Eric was thorough and fast. It was impressive to see the team working together to serve customers.
• ID

  Isaac-Havaiano DeWater

  2 days ago
  2.0
  I came in for a routine oil change with a multi-point inspection before heading to Miami for the weekend. I was already aware that my car had a small tear in the engine splash shield (underbody cover) that had been there for a long time. It had never affected my driving, and while it was mentioned when I arrived, I was never told it needed to be fully removed or that it posed an immediate issue. The oil change itself was easy and straightforward, and I used a Groupon with no problems. After leaving, I drove less than 0.01 miles to a new car wash next door. As soon as I exited, I heard loud metal scraping from underneath my car. I immediately pulled over and noticed that a metal heat shield was hanging down and dragging, and that the engine splash shield that had previously been on my car was now completely gone, without my knowledge. I returned to Jiffy Lube right away. When I explained that something was hanging, I was instructed to pull forward into the service area so it could be inspected. Because the heat shield had not been properly secured after the oil change, pulling forward caused the already-loose metal to crinkle and bend further underneath my car. At that point, they had to straighten the heat shield and then securely fasten it to my vehicle, which should have been done before the car ever left the bay. What was frustrating is that properly securing underbody components should be a top priority, especially considering that most customers don’t know much about cars and rely on technicians to catch and prevent issues like this. It was unsettling to have to immediately turn around and come back to say something clearly wasn’t right. Initially, the representative I worked with made it seem like the issue was unrelated, and I was told that nothing had been removed. However, the underside of my car was left completely exposed, which it was not before service. I do want to acknowledge that the female manager on duty was kind, professional, and apologetic, which I appreciated. Overall, the oil change itself was fine, but the experience was stressful and avoidable. Better communication, transparency, and attention to underbody parts would have made a big difference.
• TC

  Tim C

  3 days ago
  5.0
  I was greeted with courtesy and the team demonstrated professionalism and excellent customer service. I will definately be a return customer.
• LS

  Larnell Smith

  Dec 31, 2025
  5.0
  I can’t say enough great things about this Jiffy Lube location. I’ve been coming to this same spot consistently for the past six months, and it’s 100% because of the exceptional customer service and quality of work. Eric and Alice truly go above and beyond every single visit. They are professional, knowledgeable, patient, and genuinely care about their customers. They take the time to explain services, answer questions, and make sure everything is done right without ever feeling rushed or pressured. Their teamwork and positive attitudes set the tone for the entire staff. This is how customer service should be done. Because of Eric, Alice, and the overall team, I won’t go anywhere else. Highly recommend this location!
• JG

  J G

  Dec 26, 2025
  5.0
  THESE PEOPLE ARE WHAT MAKES A BUSINESS MAKE SENSE! They ALL have respect for one another’s roles and are ALL SO AMAZINGLY kind, thoughtful, professional, patient, and friendly! Eric’s smile and hospitality from Briarcliff brought me right in! These people rock and I’ll always go to them, like I have for a long time, for our oil changes! GO!!!!!

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