Penske Truck Rental

Reviews

• SS

  Sarah

  Jun 11, 2024
  1.0
  Had a Penske Rental pick up. Arrived on time only to find out that it was not there. Never got a call saying they were running behind. Have been waiting here for over 2 plus hours and the truck is still not here. Not only that, but now the truck I am renting is not the correct size. Absolutely ridiculous. Very unprofessional. Not reliable. Will never rent from Penske again. Also, everytime trying to call Penske continuous ring/put on hold.
• SH

  Slade House

  Feb 7, 2023
  1.0
  I reserved a truck for a Saturday at 11am . Only to show up to find the office closed even though the hours say “Saturday 9-5” on the door . was on hold with Penske for 20 minutes at least waiting for the customer service rep to “contact the someone there who can help me “ I waited for 40 minutes . Knocked on the door and even shouted “hello “ at the open window to the apartment above the office . Not a Karen , just thought it was ridiculous.
• JR

  John Reynolds

  Oct 14, 2022
  1.0
  Whoever was working here on October 14th at 3:30 should be fired. Upon parking in front of the Penske office, a woman came out of her car as we approached the locked door at 3:30 and informed us that she was on her break and after telling her that we had an appointment at 3:00 she said she was here at three and she was on her break now. Then promptly locked the door on us to wait outside until she finished her McDonalds and felt ready to give us the truck we had reserved. Update: After twenty minutes of waiting outside she finally opened the door and we were able to get our truck, how absurd, such an awful experience.

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