Customer Service
Many customers praised the professionalism and attentiveness of service advisors like Khristina Fortunato, Rory Larken, and Sam Falbo, highlighting their effective communication and care for customer needs.
Sales Experience
Numerous reviews commend the sales team, particularly Ian Brown and Aramis Nasrallah, for their non-pushy, informative approach, making the car buying process smooth and enjoyable.
Service Issues
Several customers reported significant issues with service appointments, including poor communication, delays, and dissatisfaction with the quality of service received, leading to frustration and loss of trust.
Loaner Vehicles
Customers expressed concerns about the condition of loaner vehicles provided during service, with reports of cleanliness issues and damage, which detracted from the overall service experience.
Mixed Reviews
While many customers had positive experiences, there were notable negative reviews regarding service department practices and accountability, indicating a lack of consistency in customer satisfaction.