Headquarter Hyundai

Reviews

• KS

  Kristine Sanders

  Jan 3, 2026
  2.0
  I had a 9:30 appointment for an oil change and tire rotation. I was there until 12:30. No excuse to take 3 hours. No consideration or respect for customers time. Why have appointments? Stop over scheduling! And I was not updated on the progress of my car. I sent a text and got no response, at 12:00 I had to go to counter and check on the status.
• GS

  George Starling

  Jan 3, 2026
  5.0
  I went in without an appointment on a busy Friday and they worked me into their day like it was no issue at all.Very clean service department, with a nice and courteous staff. Kimberly Gonzalez was my service advisor and she was amazing! Keeping me well informed of my vehicles progress, answered my questions, and was there whenever I needed her. This will definitely be the dealership I go to for all of my service needs.
• MR

  Maria Reyes-Ku

  Jan 1, 2026
  3.0
  The service was very slow. I waited over two hours to change oil, filter and rotate the tires. In my long experience of owning a vehicle, this has been the longest wait. Even though they have coffee and water, they do not even offer anything. The coffee is brewed by customers that want fresh coffee, otherwise is cold or from the day before. There is nothing to eat except on vending machines.
• CC

  CeCe Canazaro

  Dec 27, 2025
  1.0
  The service appointment online system is subpar for proper communication with the dealer. Made an appointment for a recall 8 days in advance and I got there and they didn’t reserve the part. I was sent away and told they’ll call me when it comes in. Service advisor I dealt with told me an online scheduled appointment doesn’t guarantee the part but calling in does. So why have the online system if you don’t look at it?
• SB

  S Brummer

  Dec 7, 2025
  1.0
  Buyer beware! If you choose to purchase from this dealer, do yourself a favor: quadruple check everything they put in front of you before you sign it, and make them verify in writing that your “new” car is actually new. I purchased a Tucson here, and in retrospect I should have gone to one of the many other dealers in the area. Everyone was nice enough, but their repeated "mistakes" and one giant omission showed a complete lack of integrity. "Mistake" #1: They quoted me one price via email, confirmed it via text, and then tried to charge me a higher price when I got there. I should have expected this, but it was still annoying. To their credit, they did finally honor the original price. "Mistake" #2: After negotiating the price of my trade-in, which lowered the actual purchase price and therefore the sales tax amount, the sales tax was not updated on the final pricing paperwork. I then had to argue with the sales manager over this “mistake”, which they finally corrected and claimed was a computer error. Had I not noticed, this would have cost me an additional $1,000. “Mistake” #3: When the financing paperwork was presented to me, it included a price that was $6,500 higher than agreed. Had I not noticed this before signing, I have no doubt they would have held me to this price. As it was, the finance guy said the “mistake” was because he misunderstood the trade-in price. The big one: When I got the car home and tried to set up users, I found two users already in the system. This, coupled with the above issues and the mileage on the car (which the salesman told me was because it was a trade from another dealership), made me question if someone else had previously owned my “new” car. The salesman couldn’t answer my question, and the sales manager, Maurice, ignored it in two emails. It wasn’t until I escalated things that I was finally told that yes, my car did in fact have a previous owner. The GM, Chuck Brumm, insisted that that was perfectly legal because the car was never titled. I followed up with the state and found out that he was correct – although absolutely unethical and dishonest, it is technically legal for a Florida dealership to sell a used car as new as long as it wasn’t previously titled, and they have no legal obligation to tell you about it. The crazy thing is that I probably wouldn’t have even minded if they had been honest about it from the start, but honesty is not these folks’ strong suit. Any one of these issues could have been a mistake, but together they show a clear pattern of dishonesty. There are so many other dealerships that will basically give you the same price, and I imagine at least a few have more integrity than Headquarter Hyundai. Do yourself a favor and go to one of them. Otherwise, make sure you quadruple-check everything, and ask for confirmation in writing that your “new” car wasn’t previously sold to someone else.

Frequently Asked Questions About Headquarter Hyundai