Duane's Dealer Alternative

Reviews

• ML

  mark lombardi

  Nov 16, 2025
  5.0
  I'm so glad I found out about this place! I had a problem with my Highlander and they took care of it and had me in and out in a very short time. Rick was extremely helpful and polite. I has a tire sensor that need to be replaced and they squeezed me in and got it changed in 30 minutes or less. The were very professional and I also noticed the shop was a clean shop and not parts stacked up in the corners. Some people might not understand why or what a clean shop has to do with anything, well that should tell you that they have pride in what they do along with quality of work they do.. Their pricing was very fair. I asked how much it was to do a couple of different things to the vehicle and Rick never got upset and was very patient. Plus they were a lot cheaper then the dealership. I could go on and on about this place and my experience but I'm trying to make it short. Another thing is the warranty there parts for 3 years or like 35,000 miles. I'm not accurate on the mileage,but that should tell you how good of a shop it is right there. Nobody wants to do a job and have to redo it because of not doing it correctly or rushing it or using cheap parts, just to send you down the road. I have owned my Owen company for over 33 years so I pay attention to the fine details of what's going on when I go to a business to get work done. I'll stop rambling on. The young lady that works in the office was very nice also. By the way I also noticed how organized they were on the way they prep a job. I would like to thank you guys for the honesty and the good work you did even though it was only a tire sensor.so with that I will be using you guys to do all my service work on my Toyota Highlander and my Toyota truck when I buy it in the next month or so. I still haven't found the one I want. Lol once again, thank you.
• RH

  Reginald Hampton

  Nov 15, 2025
  5.0
  I love their honesty and there quality of mechanics that they have on staff .... This is a shop.I would not hesitate to go to with any car.They seem to have knowledge on all vehicles including japanese imports..
• BB

  Bob Bob

  Nov 13, 2025
  2.0
  The owner was introduced to me since I am a new customer, he just seemed like he was in a bad mood and did not care that I was there. The saving grace of the experience was the advisor up front. I however believe that good customer service starts at the top.
• JD

  Jill DeFronzo

  Nov 4, 2025
  5.0
  I absolutely love Dwayne’s Auto. 🩷 This is truly the most honest and reliable auto shop I’ve ever been to. Rick and the team always take the time to explain what’s actually going on with your vehicle no pressure, no upselling, just the truth. Their prices are very fair, and the quality of their work is consistently great. Everyone here is friendly, straightforward, and genuinely cares about their customers. It’s such a relief to have a place I can trust with my car every time. I really appreciate the honesty and integrity here, it means more than you know.🙏🏼 I’m truly grateful for people like this. Thank you, Rick, for always taking such good care of me! If you need a great and honest mechanic, this is the place. 🤍😇🚗
• EK

  Eric Kuge

  Oct 24, 2025
  5.0
  Excellent Service and Warranty Support A few months ago we had a fantastic experience with Duanes Dealer Alternative. In April Duanes completed some work on our Toyota Prius , several months later an issue popped up that was covered under their warranty. The vehicle was towed to their shop and they handled everything quickly and professionally. What impressed me most was how they stood by their warranty—there were no arguments or pushback. They simply diagnosed the problem , realized it was the warrantied part that had failed then replaced the parts without any hassle or extra charges. The staff was courteous, honest, and made the entire process stress-free. It's rare these days to find a business that truly honors their word, but this company absolutely does. I highly recommend them for anyone looking for reliable auto repairs and exceptional customer service. I’ll definitely return for future maintenance and repairs! Thank you again Susan and the rest of the staff.

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