Kia of Port Charlotte

Reviews

• HL

  Henry Lanouette

  1 day ago
  5.0
  EXCELLENT SERVICE EXPERIENCE – THIS IS HOW A DEALERSHIP SHOULD OPERATE I’m spending the winter in Englewood and needed an oil change and inspection for my 2022 Kia Telluride that I use for towing. After getting vague pricing from quick-lube chains, I called Kia of Port Charlotte expecting typical dealer pricing and long waits. What I received instead was the best dealership service experience I’ve ever had. What Made This Experience Outstanding: Maria Trillas helped me find applicable coupons and got me scheduled the same day – no runaround, just solutions. Maria Lobos handled check-in smoothly and professionally. Technician Seth provided a video walk-through of my inspection and findings, which immediately built trust because I could see exactly what they were seeing. Kyle Todd was friendly and helpful when I asked how to share feedback with management. Why This Matters: At my home Kia dealership, when I bring my vehicle in for scheduled service, I’m asked “What would you like us to do?” – putting the burden on me and undermining my confidence. Kia of Port Charlotte’s team clearly knows what needs to be done, communicates it well, and documents everything professionally. I left feeling respected, confident in the work performed, and secure in their recommendations. I haven’t had an experience like this at my purchasing dealer or my regular service dealer back home. Bottom Line: While I’m in Florida (January-February), I will exclusively have my Telluride serviced here. I’ll even plan future service visits around being in the area because the difference is that significant. This is what excellent dealership service looks like. Highly recommended. Five stars.
• JC

  James Cargo

  1 day ago
  5.0
  On December 18th, 2025, my Father purchased a used 2013 Ford Mustang GT Convertible from Kia of Port Charlotte. Upon leaving the Dealership, the vehicle developed multiple Misfires and began running rough. The next morning he brought the vehicle back to Kia of Port Charlotte for them to diagnose the issue and have it resolved. Over the Course of 3-weeks Kia of Port Charlotte, diligently worked with Ford of Englewood to fix the issue and have it resolved to ensure the vehicle was mechanically sound before allowing my Father to get it back. While this was frustrating for my Father, he called me daily about this, and I reinforced what Kortney and Rachel advised me. That they would have it taken care of and ensure that this car had no further issues before returning it. As of Jan 8th, 2026 he picked up the vehicle with Kia of Port Charlotte and Ford of Englewood's approval that he would have no further issues with it. I checked in with him over this past weekend and he was very happy and enjoying his purchase (which I was thankful for as well). Buying used cars from any dealership has it's potential risks. We don't know the cars full history and we don't know why the vehicle was traded or sold off. However, I will say this with complete honesty. If you choose to buy a used vehicle from Kia of Port Charlotte your risk is reduced. They did exactly what they said they would, the communicated, they sympathized, and they did their best to go above what I feel many other Dealerships today would. They have my respect, which I don't give away easily. It is earned. Let them earn your business and your respect as well.
• CB

  Chase Boggs

  4 days ago
  1.0
  Both of my visits to Kia of port charlotte have been awful, so on trip #1 I was looking for a car because someone had totaled my other one! Well I met with a salesman who was pretty nice, he was charging me $700 for a 2021 Hyundai Elantra ($34,000 in total and the car had multiple electronic issues) which is outrageous… so I finally get on the phone with another salesman named Christian angel, he assured me that I can bring the Elantra in to (“TRADE IT IN”) for a better car!.. well low and behold he took advantage of me being young and barely understanding any of this, and had me put (N/A) on the part of the document that was labeled (trade in value) so now, me being 23y/o am stuck paying for my new car and also paying 34k for a vehicle that I no longer have!!! Kia of port charlotte is a total waste of time and shouldn’t even be doing business. I have called multiple times to try and fix his mistake but I guess it’s his word against mine… and not to mention that they never even gave me any type of paperwork for my Elantra.. so I have no proof of even buying it to begin with!!!!
• ZM

  zunc mail

  Jan 5, 2026
  1.0
  I had a really frustrating experience at Kia of Port Charlotte. I called ahead to confirm a pre-owned vehicle that was listed on CarGurus. The salesperson assured me it was still available, and we even agreed on an out-the-door price over the phone. My family and I drove almost two hours each way to buy it. When we arrived, the saleswoman told us the car had been sold the day before and “the system hadn’t updated yet.” She offered a quick, superficial apology that felt completely insincere—like lip service—before immediately pivoting to push other (more expensive) vehicles on the lot. There was no genuine effort to make things right or acknowledge how much inconvenience they caused. It felt like a deliberate bait-and-switch tactic: confirm the car and price over the phone to get us through the door, then reveal it’s gone and try to upsell something else. We ended up wasting an entire day, gas, and time for nothing, and left feeling misled and disrespected. I’ve seen similar complaints in other reviews, so this doesn’t seem like an isolated incident. I strongly recommend shopping elsewhere for a dealership that values honesty and your time.
• BG

  Beatriz Garcia-Alvarez

  Dec 20, 2025
  2.0
  We purchased a 2021 Cadillac Escalade ESV from Kia of Port Charlotte and unfortunately the experience has been extremely disappointing. During the test drive, a check engine light came on. We immediately brought it to the salesperson’s attention and were told it was due to a dead battery and that the code had been cleared. We relied on that explanation when completing the purchase. Since delivery, the vehicle has had repeated mechanical and safety-related issues, including stalling, misfires, multiple repair attempts, and most recently a Service Brake Assist warning. The vehicle has been back to the dealership several times in a very short period of ownership. At this point, we have lost confidence in the vehicle and clearly communicated that we are no longer interested in keeping it and are not authorizing further repairs as a resolution. While we have been told verbally that the dealership is “looking for a replacement,” we have repeatedly requested written confirmation and a timeline and have not received it. We have tried to handle this professionally and directly with management, but the lack of clear written communication and accountability has been frustrating and stressful. Buying a vehicle at this price point should not involve this level of uncertainty, repeated issues, and follow-up. We are hoping management will step in and resolve this appropriately, but based on our experience so far, we cannot recommend Kia of Port Charlotte. Request for Written Confirmation and Timeline – Escalade Resolution Thank you for the recent verbal update that your team is continuing to look for a replacement vehicle. We appreciate the effort. For clarity and documentation, we are requesting written confirmation of the following: 1. That we have declined to keep the original Escalade and are not authorizing further repairs as a resolution 2. That your dealership is actively pursuing a replacement vehicle or alternatively considering an unwind of the transaction 3. The expected timeline for either sourcing a replacement or confirming next steps toward unwinding the deal Additionally, we want to be transparent that we have already contacted our lender to make them aware of the situation, including the repeated mechanical and safety-related issues and the lack of written resolution to date. We are prepared to take further measures if needed, but our preference remains to resolve this directly and professionally with your dealership. Please provide written confirmation by Monday December 22 , 2025 so we have clarity on how to proceed. Thank you, Jorge