Business Details
About
Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Pensacola area, turn to Safelite AutoGlass . Those in central Pensacola or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 351 Creighton Rd, Safelite AutoGlass Pensacola repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
703 reviews
5 stars
525
4 stars
32
3 stars
18
2 stars
22
1 star
106
What are people saying?
AI-generated from recent customer reviews
Communication Issues
Several customers reported poor communication regarding appointment confirmations and delays, leading to frustration.
Service Quality
While many technicians received praise for their professionalism and quality of work, there were complaints about rushed repairs and inadequate attention to detail.
Customer Experience
Mixed reviews on overall customer experience, with some praising the ease of scheduling and service, while others expressed dissatisfaction with the handling of issues and follow-up.
Cleanliness Concerns
Multiple customers noted that their vehicles were left dirty after service, with glass debris found inside and outside the car.
- LGLea Goodsell6 days ago5.0Safelite came to my house at the behest of my insurance company. Communication was terrific, job was fast and the technician was very friendly. I highly recommend them.
- CLCindi LusJan 4, 20265.0This company provided the best service I have had in years. Not only was my Tech. Professional, He was polite, happy, provided excellent work and worked with me when I messed up the day, WITHOUT making me feel like it was an inconvenience for him. He should teach customer service classes. The receptionist, also was really sweet when I told her I had messed up the date. She set right away to help me. I would definitely recommend this company if you are looking for their type of service.
- TLTriston LongDec 26, 20251.0A rock cracked my wife’s windshield on Friday, so I set up an appointment online that day for the following Monday between 12-5pm, which was confirmed via phone call. Monday comes and the tech calls at 7am to confirm appointment and let me know I’m last on his list for the day and that he’d try to get to me by dark. I get a call that afternoon to let me know the replacement windshield was also cracked and I’d have to bring it in the next day (Tuesday, Dec. 23rd) so they could replace with a different new one. No mobile tech services available on Tuesday. Tuesday comes and I drop it off at 7am as instructed. I get a call a few hours later letting me know the replacement to the replacement windshield was defective, and they’d have to order a new one again and it wouldn’t be ready until the next day (Christmas Eve). I ask the rep who called what time I’d need to pick it up the next day, and she asks me why I’m not picking up my car that day (with no windshield). I explained that it has no windshield and driving it would be illegal, and she said “I guess we can find somewhere inside to store it”. Finally, picked up the car on Christmas Eve. Work was done well, but suggesting I drive the vehicle home illegally and being exasperated that you’d have to store it overnight (after cancelling the mobile appointment and multiple delays). I totally understand things coming broken from the warehouse, but suggesting I drive a vehicle home with no windshield because you don’t want to store it overnight is not acceptable or safe.
- SMShawn MillerDec 24, 20252.0Communication is nonexistent here and Rose at the front desk is rude and has no compassion for inconveniences they caused. I felt like they rushed to repair my windshield so they could leave early which I can still see the chip. In my opinion a poor repair job. Bottom line if they would have communicated to me they wanted to close up shop early I could have planned around it. Rose could have handled the situation way more professionally. No manager on duty either, Kayla skipped out early today. Nice in your response you don’t even address the communication issue which was the reason that caused me to write the review in the first place.
- KKKevin KallaherDec 19, 20251.0I cracked my windshield on mon. . Safelite auto glass knew that calibration was needed after replacement. I was informed by safelite auto glass that everything was good and that it would be replaced on Thurs. . I received many text saying everything is in progress. Thurs appt. Got canceled. Fri. I get a call saying they don't have the capability to calibrate on mobile services. I call allstate ins. They say " not our problem". Safelite a week later says bring will fix it. Why lie on mon. ? Do you know your job? Or is it shitty and unknowledgeable customer service.
Frequently Asked Questions About Safelite AutoGlass
What services does Safelite AutoGlass in Pensacola offer?
Safelite AutoGlass in Pensacola offers auto glass installation and repair, including windshield chip and crack repair, back and side glass replacement, power window repair, and windshield wiper replacement.
Where is Safelite AutoGlass located in Pensacola?
Safelite AutoGlass is located at 351 Creighton Rd, Ste C1, Pensacola, FL 32504, USA.
What are the business hours for Safelite AutoGlass Pensacola?
Safelite AutoGlass Pensacola is open Monday to Friday from 8:00 AM to 5:00 PM, and Saturday from 8:00 AM to 4:00 PM. It is closed on Sundays.
Does Safelite AutoGlass provide mobile service in the Pensacola area?
Yes, Safelite AutoGlass provides mobile auto glass repair and replacement services in central Pensacola and surrounding areas.
Is an appointment required to get service at Safelite AutoGlass Pensacola?
Yes, appointments are required for service at Safelite AutoGlass Pensacola.
What payment methods are accepted at Safelite AutoGlass Pensacola?
Payments can be made using American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Safelite AutoGlass Pensacola offer any warranty on their windshield repairs?
Yes, Safelite AutoGlass provides a national lifetime warranty on windshield repairs.
What languages are spoken at Safelite AutoGlass in Pensacola?
Safelite AutoGlass in Pensacola offers service in English and Spanish.
What nearby places can customers visit before or after their appointment at Safelite AutoGlass Pensacola?
Nearby places include Gulf Coast Christian Church, Fitness Transition gym, and Reflections Hair Studios beauty salon, offering customers options for worship, fitness, and grooming services around their appointment time.
How can nearby businesses like BELFOR Property Restoration and Trane Commercial Sales Office help customers visiting Safelite AutoGlass?
Customers visiting Safelite AutoGlass may coordinate with nearby professionals such as BELFOR Property Restoration for property damage restoration or Trane Commercial Sales Office for HVAC services, making the area convenient for multiple service needs.
Are there any nearby wellness or medical services close to Safelite AutoGlass Pensacola?
Yes, nearby wellness and medical services include The Center for Compassionate Care and Emerald Coast Functional Medicine Center, which customers might visit before or after their auto glass appointments.