Business Details
About
Parking GarageElectric Vehicle Charging Station
Metropolis in Orlando, FL, offers convenient parking solutions in the 32819 area with a focus on customer experience and sustainability. Our parking garage provides not only hassle-free parking but also EV charging stations for environmentally-conscious drivers. Experience efficient and eco-friendly parking services with Metropolis today!
Location
Hours
Reviews
3.7
428 reviews
5 stars
184
4 stars
94
3 stars
62
2 stars
22
1 star
66
What are people saying?
AI-generated from recent customer reviews
Payment Issues
Customers frequently reported confusion and frustration with the new payment system, including unexpected fees and the requirement to sign up for an app.
Valet Service
The valet service received numerous complaints about lost cars, damage to vehicles, and unprofessional staff.
Signage Problems
Many reviews highlighted a lack of clear signage regarding parking fees and procedures, leading to misunderstandings and fines.
Customer Service
Overall customer service was criticized, with reports of rude staff and inadequate support during issues.
Parking Experience
While some found the parking convenient, many expressed dissatisfaction with the high costs and overcrowding.
- JBJasmin Barone1 day ago1.0Attempted to cancel my parking and was told no confirmation would be sent to me, as the company doesn't produce proof. I was told of I didn't like it I could call back another day. I was hung up on by the service provider with no assistance.
- KFKeith FredlakeNov 5, 20251.0Maybe if you want to see what it is like to park in hell; try this place. The phone app is rated as painful. Unless you have already committed this app for other garages, avoid this whole area. You think you paid, you think you jumped through enough hoops. No surprise - lots of late fees! All coming the form of spam looking text messages.
- JOJoana Isabel OliveiraSep 17, 20251.0Burla!!! Não estacione aqui!!!! Apresentam esta sinalização no estacionamento. Quando tentei fazer scan do QR code, não acontece nada. Como já tinha conta, pensei que não seria preciso fazer nada (tal como diz na placa). 1 mês depois, recebo uma multa por não ter pago estacionamento!!!
- CBChad BurnsSep 5, 20251.0Miserable experience regarding the valet service at Oceanaire/Capital Grill. They literally “lost” our car for over 30 minutes, were asking us what our license place was LOL! Of course livid, we requested the manager who finally showed up 20 minutes later. He proceeded to argue with us about being reasonable when our car was finally delivered. I had to check my driving logs and access via my app to make certain someone wasnt joy riding in my wife’s car. When I asked the manager (twice) what he was going to do about the situation, his answer was “I can’t do anything other than find your car”. Pathetic, unprofessional, and inexperienced - if you are driving anything you care about, I would not leave it to these rookies. We’ve warned our friends, you should as well.
- GSGeary SmithSep 2, 20251.0My wife and I used this parking garage for many years and the payment process was perfect. Then last year they brought in Metropolis to handle the payments with a phone app. It sucks!!!!! It is difficult to process and the garage system is tied to the valet system which didn’t even honor the restaurant validation. I will Uber to the Pointe Orlando before using this parking system again, OR, just go to restaurants that are NOT LOCATED AT THE POINTE ORLANDO. I hope the restaurants are satisfied with their conference customers because of this parking system crap!!!
Frequently Asked Questions About Metropolis
Where is Metropolis located in Orlando?
Metropolis is located at 9101 International Dr, Orlando, FL 32819, USA.
What are the operating hours of Metropolis parking garage?
Metropolis parking garage is open 24 hours a day, 7 days a week.
Does Metropolis provide electric vehicle charging stations?
Yes, Metropolis offers EV charging stations for environmentally-conscious drivers.
What payment options are accepted at Metropolis?
Metropolis accepts American Express, Cash, MasterCard, and Visa as payment options.
How can I make a parking reservation at Metropolis?
You can make a reservation online at https://www.spplus.com/parking-com/.
Is there convenient parking near shopping and entertainment options in Orlando?
Yes, Metropolis is conveniently located near Pointe Orlando, which offers restaurants, shopping, and a cinema, making parking your vehicle hassle-free before enjoying these attractions.
What entertainment venues are close to Metropolis parking garage?
Nearby entertainment venues include the Improv Comedy Club and Dinner Theatre, Orlando Improv Comedy Club, Live! at the Pointe Orlando, and WonderWorks Orlando for comedy, live shows, and family fun.
Are there other parking options close to Metropolis?
Yes, Standard Parking and SP+ Parking are nearby alternative parking facilities if needed.
How can I contact Metropolis for customer service?
You can reach Metropolis customer care via email at customercare@spplus.com or by phone at +1 321-945-2937.
Does Metropolis support sustainability initiatives?
Metropolis focuses on customer experience and sustainability by providing efficient, eco-friendly parking services including EV charging stations.