Bentley Miami

Reviews

• AF

  alexander fedotov

  Oct 29, 2025
  5.0
  Roberto Blanco is the best
• TK

  Timo Kipp

  Oct 23, 2025
  1.0
  The “Luxury” Experience: How Braman Motors and Bentley Redefined Customer Care (Not in a Good Way) As someone who has enjoyed the supposed “pinnacle” of luxury by purchasing multiple Bentleys from Braman Motors, I expected a level of craftsmanship and customer service that matched the prestige. Unfortunately, what I got was a masterclass in irony. When my 4 year old $375,000 Bentley Flying Spur (30K miles) decided to quit life right after the warranty ended, I paid $600 just to tow it to the dealership. First, they quoted $26,000 to fix a coolant issue. Then, a month later, they discovered—surprise!—the engine was cracked, and I’d need to shell out $130,000 more. Apparently, Bentley’s definition of “luxury” includes the thrill of surprise engine replacements. Their idea of making me “whole” was to offer $80,000 cash and a $50,000 credit if I bought another new Bentley at full price. In other words, I’d have to dive back into a $375,000 purchase just to get a partial concession. If I chose not to buy another Bentley, they’d leave me with the bill. Other luxury brands might stand behind their product and fix such a catastrophic failure for a loyal client. Not here. Instead, they turned it into a high-stakes sales tactic. Now that I decided to decline the $50,000 credit they made their service department call me to collect on the $26K repair bill which of course would have declined if they would have done their job right in the first place if they would have told me the entire engine needs to be replaced. I told them to go back to their management and tell them that is is outrageous. I have been without a car now for several months and not have seen a dime from the dealership even though they signed the purchase agreement of $80,000 like a month ago. So if you’re considering the “luxury” of Bentley, just know that it might come with a side of irony and a very expensive lesson in how not to treat a customer. Good luck, and beware of what “customer care” really means here.
• DK

  d “9carballer” K

  Aug 26, 2025
  5.0
  Amir was a great salesman and a good person to deal with. Thank you so much Amir!
• RB

  RANDY BROOKS

  Aug 19, 2025
  5.0
  Mr Wesley Russell / Mr Hector Autunez 5 Stars Guides by Example (Leads with integrity, demonstrating company values daily.) Owns the Mission (Takes responsibility and embraces the company's purpose and vision.)
• TE

  Texas Ed

  Aug 12, 2025
  1.0
  Buyers should beware of doing business with this dealership. I deeply regret making a car purchase from this dealership. They will say/promise anything to make the sale but after the sale the buyer is left on his own to correct problems. As an out of state buyer, I recently purchased a pre-owned Bentley Continental from Braman Bentley and guarantee it will be my last purchase from this dealer. As an out-of-state purchase, I foolishly took the dealer’s word that the car would be in the condition as promised. The dealer shipped the car to me. I inspected the car and was pleased with the condition of the car’s appearance. However, I immediately noticed the Bentley Battery Tender missing from the trunk. Of the normally provided three car keys only one worked and two failed to work. The other two key fobs (one ignition and one valet) did not operate at all. I installed fresh batteries and they still did not work. I must assume the dealer mistakenly sent me keys from another vehicle. I had to take my car to a local Bentley dealer to have the keys programmed to the car. The cost was $330. for the programming. This is Braman's failure to send working keys with the car. Braman should cover the programming cost. The car was advertised and sold to me as CPO Certified which it was not. I received no documentation showing the car was CPO Certified. Lastly, I never received my vehicle registration, even though a month had passed since my purchase, and my temporary plate was nearing expiration. I had to request the dealer send me a new paper plate since the original 30 day plate expired due to their not sending the car’s registration. So now my car purchase is nearing two months and I still have not received the car registration. I felt I was duped into buying this car with the myriad of problems associated with the purchase due to inept sales personnel. Addressing issues with the salesperson was useless. I elevated my complaints to the Pre-owned Sales Manager, Mr. Russell. After repeated phone calls and several weeks I did finally receive a replacement battery tender, and two new replacement car keys. It will now be necessary for me to assume the cost of taking my car to a Bentley dealer to have the keys programmed to my car. I am still waiting to receive my car’s registration and have received no updates from Braman. The second temporary plate is two days away from expiration, and hopefully I will receive my third temporary plate before it expires. The entire buying process has been ridiculous.

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