Jenkins Nissan

Reviews

• KS

  Klaus Sellheyer

  1 day ago
  1.0
  On December 17, 2017, I bought a new 2017 Nissan Murano Platinum from Jenkins Nissan in Lakeland, Florida, and religiously followed up with regularly scheduled service requirements of my car with them. The service bills were piling up during this period with a last regular service on 09/21/2025 at an odometer reading of 69,892 miles which resulted in a bill of $619.69. Shortly thereafter, on 11/05/2025 at an odometer reading of 70,671, the motor light on the panel inside lit up and I brought the car immediately to Jenkins Nissan that evening. The service advisor Emelia Gutierrez provided an estimate of $3,071.69 of necessary repairs on my car worth around $12,000. See picture. Jenkins Nissan, Lakeland, FL, claimed that the valve covers are leaking ($1,146.89) and need to be replaced, spark plugs need to be replaced ($401.20), the air duct needs to be replaced ($203.16) and several other repairs. I am not an automechanic but what made me especially suspicious was their claim that my battery needs to be replaced due to corroded battery leaking ($467.83) although it is only one year old. When I declined the repair, Emelia Guiterrez requested that I pay two hours work by them checking out my car ($380) although I never authorized the repairs. I also indicated the lack of authorization via email in writing to the service manager Mario. I ended up with paying a diagnostic fee including a shop fee of a total of $227.70, after I refused to have my car being repaired at their dealership. I subsequently brought the vehicle to an independent repair shop in Winter Haven, FL, Gary's Auto Repair, who thoroughly checked out the car and evaluated all proposed repairs suggested as necessary by Jenkins Nissan. Gary, a very experienced automechanic for decades, cleaned the top of battery and did not found any of the parts deemed supposedly defective by the dealership in need of repair at all with the exception off the air intake hose/air duct that was torn. It was this single issue that caused the motor light to lit up. His repair bill was $176.50 as opposed to the suggested $3,071.69 by Jenkins Nissan. I am now questioning if all the repairs and maintenance items Jenkins Nissan billed me for over the last eight year I regularly brought the car to them, were all justified. Having been a loyal customer at Jenkins Nissan , Lakeland, FL, for years, it makes me especially disappointed having experienced a clear rip off attempt equaling 25% of the value of my car at their dealership. The service advisors, such as Emelia Guitierrez, are being paid on commission which incentivizes to suggest as many service items and repairs as possible. I am sure the service advisors are also under pressure from management to do so. It pains me that over the last 2 to 3 years Jenkins Nissan in Lakeland, FL has deteriorated so badly. I will never buy any vehicle in the future from them nor will I ever bring my car for service or repair to them from now on forward either.
• HS

  Heritage Springer2024

  2 days ago
  1.0
  My wife and I bought a new 2025 Pathfinder Platinum and at the time we thought we went to the right dealership. The salesman didn't pressure us, and let us take our time to driving the car . At the time of purchase, we asked about the Nissan Maintenance care. He said it's all cover up to three oil changes for the first two years or 24K miles. (Nissan web site also states it has the three free oil changes for two years or up to 24k miles) I left them a five-star review. When it was time for the first maintenence, we were told by the service department and the sales manager that there were no free oil changes, that they have never offered that. When we pointed out that we were told when we purchashed the car that Nissan has free oil changes on purchases of new vechicles and that the website also states the same. The sales manager was very snarky and told us to look in our paperwork then said "it's not going to be in the paperwork." Then we were told by someone in the service department that "we would have had to pay for the free oil changes" What? This dealership has horrible customer service. I live in Lakeland, and I will drive to Tampa or Orlanda before I every step foot into Lakeland Jenkins Nissan again!
• SY

  Samuel Young

  2 days ago
  4.0
  Overall the purchase was a good experience and overall I would recommend this dealer, but with a caveat. In the beginning we met this wonderful young man whose name I can’t recall but I wish I could, I think it was Michael. The finance part of our purchase was the best part. Lori was a wonderful person and I love the way the dealership still works with paper and printers. Everything was right there in front of us to see and we were never pressured on warranty addition. Lori presented the information and informed us that she would proceed with our choice. I explained we were interested in the Gap insurance and that was what she processed there in front of us. It was great to actually sign a document, there was a little computer signature things but the main part was paper and pen. This was the best dealing ever with the finance part of a purchase. With that said the caveat was that I wasn’t impressed with our sales person, at first. He was a nice person but I was disappointed with things that did occur. This started when I received an email from him stating I never returned any of the emails he sent, that would be because he never sent any. I dealt with the sales manager. There were games played that I didn’t care for. Such as holding the key in the start position just long enough to make it sound like something was wrong with the car or walking around to the hood and putting on drama that there was a smell. Unfortunately, this individual didn’t know that two days prior I had the car completely checked out. Although the car was a 2012 and had 215k it was a great car. It was just time for a new car. Everything he said was negative about the vehicle. Not one thing positive was noted about the cleanliness it is kept in, how everything worked and there was a lot of gadgets because it was a top of the line. We were told we were the third owners and the car was in an accident etc. I couldn’t prove him right or wrong but it was just more and more negative. We took a hit on the trade in, $1000.00 dollars was the only offer. Well after what he told us I would think it wasn’t worth anything either, but I knew better. The haggling was ridiculous. Back and forth and back and forth and so on. It felt as though he was trying to wear us down. We would ask for time to discuss the offers and after the second time we asked to talk I noticed a light was flashing on the phone, continually. We joked that our conversation was being listened in on. Eventually we got to the deal we were happy with, but we had to go through a lot to get there. There were other things that didn’t make sense. Like we were told to provide a time so the car could be ready when we arrived, the car wasn’t at the dealership and we ended up having to test drive a different car. I had to ask if I could see the one I was interested in and I was told they had to get it from a different lot. The car wasn’t made ready, it still had all of the plastic and wrapping on everything and it was still in the shipping mode. I was informed it was to late to get it out of the shipping mode and I had to come back the next day, it was a 45 mile drive each way, by the time it was over I had over 150 miles in less than 24 hours When I arrived the next morning the service department folks, who are some of the nicest people I met at a service center, fiddled with a few fuses and five minutes later got it out of the shipping mode. They even took the time to show me a few basics. I learned the rest on YouTube. Overall it turned out great. I refuse to base my full review of a dealership on a single individual. Everyone from finance to the wonderful people in the service center were fantastic. As I said I would recommend the dealership because of all the great people and the overall deal we got. but I would also put in the caveat caution.
• PB

  Pamela Boschetti

  Nov 15, 2025
  3.0
  Salesman Sal was awesome!! Apparently the 2nd finance manager was on vacation so I was there nearly 6 hours! By the time I got in to sign everything all I wanted to do was get out of there with or without the car. I noticed after I left the total on the contract was different than what he proposed and I agreed to. Kind of made me wonder if this was how they work. Keep people so long they just sign and run. Hoping they don’t notice?? Now I’m stuck with about 3k more than I agreed to Idk other than that it was a decent experience. Again. Sales guy was great
• JB

  Jason Burden

  Nov 10, 2025
  1.0
  I requested a refund on my extended warranty (service contract) in July of 2025 and still have not gotten the check. Nissan USA informed me that this dealership recieved the refund in August. Here we are, almost december, and I still haven't gotten it. I am going to have to pursue legal action to recover the funds. When I was a customer of their service department, it was nothing but long waits, shoddy workmanship, high prices, and lots of unnecessary upselling. I would have to wait 3 hours or more for a simple oil change WITH an appointment. They have the most pointless appointment system in the history of the world. They also ripped me off when I bought a new car in 2022 by "removing" the dealer fees and then putting them back in as a different charge and hoping I wouldn't notice. The price and finance terms were awful but they pressured me into it. I have no trust in Jenkins Nissan anymore and you shouldn't either. This place is a scam operation, they do not care about you at all once they have your money. Jenkins Nissan going out of business would be a very good thing for the community.

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