Business Details
About
Mercedes Benz DealerUsed Car DealerAuto Accessories StoreAuto Body Shop
Pick-up and delivery options for service available. Our Mercedes-Benz sales department has remote options for sales. We're committed to the health, safety, and needs of our customers. Enhanced sanitization processes in place, including Anti-Microbial vehicle treatments.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.7
2,951 reviews
5 stars
2,625
4 stars
115
3 stars
45
2 stars37
1 star
129
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their professionalism, helpfulness, and communication throughout the buying and service processes.
Service Quality
Overall, customers reported positive experiences with vehicle servicing, highlighting thorough inspections and timely updates.
Sales Experience
Numerous reviews mentioned smooth and pleasant car buying experiences, with specific sales representatives receiving high praise for their assistance.
Communication Issues
Some customers expressed frustration with communication lapses, particularly regarding service updates and responses from certain staff members.
Mixed Experiences
While many reviews were positive, there were notable complaints about specific service managers and issues with vehicle handling.
- SHSkylar Holtsclaw5 days ago5.0I had a great experience with this location! I go to college in Lakeland, so this Fields Motorcars location was new to me. They made me comfortable and explained anything and everything that was going on with my car. I was paired with Laura, and she was great as well. When I came back to retrieve my car, she jumped out of her meeting to make sure all was good with me. I appreciated everyone’s help and kindness.
- DTDanny ThompsonNov 15, 20255.0Service was very good and Dillon was an awesome service advisor. My experience with the Orlando South Mercedes Benz wasn't as good pertaining to the service time. I will continue to bring my car to the Fields Mercedes Benz Dealership for service. Thank you Dillon for your professional service and support.
- RBRick BakerNov 9, 20255.0Tim was the most attentive person I have ever interacted with ever! He was tuned into every word that came out of my mouth. Ture professional, My experience was the best I have ever had.hands down, This is coming from a guy who has purchased over 25 vehicles in the past 10 years. Top this off with Noah best finace agent ever fast and great personality. Best car experience ever!
- RORitchie ObregonNov 8, 20255.0Outstanding Experience with Tim at Fields Motorcars! I went to Fields Motorcars for a Service B on my vehicle. I currently had an electric car, but I was completely drained and exhausted from spending hours charging it every few days. I asked to speak with Tim based on the excellent Google reviews I had read and I’m so glad I did! Tim went above and beyond to help me find the perfect vehicle. He listened carefully, answered all my questions, and made the entire process seamless and stress-free. I ended up leaving with my brand new GLE 350, which has always been my dream car. If you’re looking for someone professional, patient, and truly dedicated to customer satisfaction, ask for Tim. He made what started as a routine service visit one of the best car-buying experiences I’ve ever had!
- MPMarcel PospiechNov 1, 20255.0I am very satisfied with everything from beggining to the end the comunication with Dylan was spot on he provided me with everything i needed to know and he also gave me some advices what help me decide what i wanna do. They took a great care of my car, always stayed in touch with any updates, did a video inspection to show me what needed attention on my vehicle and explained perfectly why. When i was picking up the car I got a chance to meet the specialized technician who worked on my car and i talked to him as well! Very professional and nice people working here. After lot of my bad experiences in the past this was a PERFECT team to work with on getting my baby back in shape! Thank you guys.
Frequently Asked Questions About Fields Motorcars
What types of Mercedes-Benz vehicles does Fields Motorcars offer?
Fields Motorcars offers Mercedes-Benz C-Class, E-Class, and S-Class models.
Does Fields Motorcars provide vehicle pick-up and delivery services for maintenance?
Yes, Fields Motorcars offers pick-up and delivery options for vehicle service.
What are the standard business hours for Fields Motorcars?
Fields Motorcars is open Monday to Thursday from 8:00 AM to 8:00 PM, Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 5:00 PM. It is closed on Sundays.
Are there any special hours on holidays at Fields Motorcars?
Yes, Fields Motorcars is closed on Thanksgiving (Nov 27, 2025), Christmas Day (Dec 25, 2025), and New Year's Day (Jan 1, 2026). It has reduced hours on Christmas Eve (Dec 24, 2025) from 8:00 AM to 4:00 PM and New Year's Eve (Dec 31, 2025) from 8:00 AM to 5:00 PM.
What payment methods does Fields Motorcars accept?
Fields Motorcars accepts paychecks, debit cards, and mobile NFC payments.
Does Fields Motorcars offer car wash and oil change services?
Yes, Fields Motorcars provides both car wash and oil change services.
Can I purchase or service a Mercedes-Benz remotely at Fields Motorcars?
Yes, the Mercedes-Benz sales department at Fields Motorcars offers remote sales options, and they are committed to customer safety with enhanced sanitization and anti-microbial vehicle treatments.
Is there a nearby bank that customers of Fields Motorcars can visit?
Yes, Fifth Third Bank is nearby and offers financial services and ATMs, which can be convenient for customers needing banking services while visiting Fields Motorcars.
What nearby locations can I visit for dining or nightlife after visiting Fields Motorcars?
You can visit nearby spots like Tbows Lounge And Package or T-Bows 33 Lounge and Package for bar and lounge experiences after your visit.
Are there other automotive dealerships near Fields Motorcars I might want to consider?
Yes, nearby automotive dealers include Mercedes-Benz Vans of Lakeland, BMW Lakeland, and Lakeland Harley-Davidson, providing a variety of vehicle options and services.