SP+ Parking

Reviews

• JK

  Julie Koren

  Aug 19, 2025
  1.0
  If I could give this company a NEGATIVE 10, I would. I have attempted numerous times to speak to WADNER POTEAU, who is supposedly the GM, but he has yet to return a single call. I left over 5 messages and nothing. I dropped my car off at departures on a Monday and returned Wednesday to an absolute mess. When I arrived, the staff couldn’t find my keys—or my car. The young lady working the arrivals stand was very sweet and apologetic, and I appreciate her effort, but the young man helping her was completely disengaged. After taking his time to “check upstairs,” he came back and mumbled that the keys were “somewhere,” which did nothing to resolve the situation. Nearly an hour passed with no answers and no communication. Finally, I set off my car alarm myself—and that’s when my car was discovered in the lot behind the stand. To make matters worse, the car was sitting there unlocked, with the keys inside, in a non-monitored lot that anyone could access. This is beyond careless—it’s a serious security risk. My car could have easily been stolen, and the staff wouldn’t have had a clue where it was. Leaving vehicles unlocked with the keys inside shows a complete lack of oversight, management, and basic responsibility. If you’re trusting this service to keep your car safe, think twice. My experience was unacceptable, and I would never leave my vehicle here again.
• SS

  Sarah

  Jun 18, 2025
  1.0
  General Manager completely ignores damage claim and will not respond. Finally got my car back from JAX airport valet after fire. I've emailed and called the general manager numerous times for over 2 weeks trying to get a response on damage claim and have had no response. JAX Airport refers me to the valet for damage issues. Time to reach out to the new stations...
• EH

  Elliot Hassan

  Aug 31, 2022
  1.0
  I parked at one of their facilities at Jacksonville beach. I purchased my parking pass online and came back to see a $42 ticket for "not paying". The issue, the attendant put in 0 instead of O when searching for my license plate. While they eventually agreed to cancel the ticket, the local manager wrote me an email and told me it was my fault as no Florida license plates have the letter O in them. I have a Washington license plate... He also went on to tell me that they canceled my ticket two days later and implied I should not have had a problem. SP Plus - Terrible operating practices, Terrible customer Service.

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