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Butler Toyota Jacksonville is much more than a great place to buy high-quality New Toyotas, Pre-Owned vehicles, or Certified Pre-Owned Toyotas in Jacksonville, Florida. We pride ourselves in creating lasting relationships with our customers, as well. In fact, we consider our customers to be friends and part of the family, providing you with exceptional customer experiences across our entire dealership. It starts by hiring, training, and developing the best associates in the business, creating an environment that rewards performance and customer care
Location
Hours
Reviews
4.5
2,950 reviews
5 stars
2,417
4 stars
179
3 stars
59
2 stars
45
1 star
250
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, professional, and attentive, creating a welcoming atmosphere.
Sales Experience
Many reviews highlighted the positive experiences with sales representatives, particularly noting their knowledge, patience, and lack of pressure during the buying process.
Service Department Issues
Several customers reported negative experiences with the service department, citing misdiagnoses, unnecessary charges, and poor communication.
Overall Satisfaction
A significant number of customers expressed high satisfaction with their purchases and the overall experience at the dealership.
Follow-Up Support
Customers appreciated the follow-up support from sales staff after the purchase, indicating a commitment to customer care.
- TBT BNov 5, 20255.0My husband and I recently purchased our Sienna from Butler Toyota and we couldn’t be happier with the entire experience! From the moment we walked through the doors, the staff, Michael, Tyler, and Chris made us feel welcomed and valued. Everyone we interacted with was professional, knowledgeable, and genuinely passionate about helping us find the perfect vehicle. Michael, Tyler and Chris went above and beyond to answer all our questions without ever making us feel pressured. They took the time to explain every feature and option clearly, and the whole process was smooth and transparent. The finance department was equally impressive—efficient, friendly, and made sure we got the best possible deal. What really stood out to us was the level of care and attention they gave. It’s clear that customer satisfaction is their top priority. We left feeling confident, happy, and completely taken care of. If you’re looking for a dealership that truly puts its customers first, Butler Toyota is the place to go. We absolutely love our new vehicle and we can't thank the amazing team enough for such a wonderful experience!
- VSVictor SmithNov 5, 20255.0Great experience from the time I showed up at the dealership. They located the vehicle I wanted and had it delivered. The financing went very smoothly. Very friendly staff and atmosphere. I would recommend anyone to visit here if you are in the market for a car or truck.
- CPChris PoynerNov 5, 20255.0I'll start off by saying, I despise car shopping. I can think of very few things I'd like to do less than be on a car lot on Saturday in the Fall. Which is why I have to give a huge shoutout to Matthew Zinolli and his team at Butler Toyota Jacksonville. I called in on a Thursday late, got the information I needed quickly, and by Friday morning, it was all but a done deal. When I arrived after a trip over from Tallahassee to complete the purchase that Saturday, the team was incredibly accommodating and made sure things went seamlessly so I could get back on the road. Very Enjoyable experience across the board as Customer service was 5-Stars. If you're in the market for a new/used car, ask for Matthew. He'll take excellent care of you!
- HBHaley BrittonNov 1, 20255.0I recently purchased my first car from butler Toyota! Linda was very patient and understanding of this! Not only was she HONEST but she helped guide me through every step of the way! When I purchased the car I wasn’t sure of all the new safety features as I purchased a 2026… Mrs. Linda took the time to walk me through every safety features and how to control them before I even left the lot!! What a wonderful experience!
- MPMelissa PearsonOct 24, 20255.0I had an awesome experience at Butler Toyota of Jacksonville! I came in to test drive vehicles for my job not even planning to buy but they treated me with the same care and attention as if I were purchasing one. The entire staff was kind, professional, and patient. Dylan was especially great to work with friendly, knowledgeable, and made the process smooth and enjoyable. I really appreciated the hospitality and genuine service. Highly recommend this dealership!
Frequently Asked Questions About Butler Toyota Jacksonville
What are the operating hours of Butler Toyota Jacksonville?
Butler Toyota Jacksonville is open Monday through Saturday from 9:00 AM to 8:00 PM and on Sunday from 12:00 PM to 6:00 PM.
Where is Butler Toyota Jacksonville located?
The dealership is located at 1290 Cassat Ave, Jacksonville, FL 32205, USA.
What types of vehicles can I buy at Butler Toyota Jacksonville?
You can purchase new Toyota vehicles, pre-owned vehicles, and certified pre-owned Toyotas.
Does Butler Toyota Jacksonville offer leasing services?
Yes, Butler Toyota Jacksonville provides car leasing services.
How can I contact Butler Toyota Jacksonville?
You can reach them by phone at +1 904-207-7053.
Where can I find Toyota truck offers for Butler Toyota Jacksonville?
Toyota truck offers are available on their website at https://www.butlertoyotajacksonville.com/new-vehicles/trucks/?utm_source=yext&utm_medium=gbp&utm_campaign=truck-event
Does Butler Toyota Jacksonville have a presence on social media?
Yes, you can find them on TikTok at https://www.tiktok.com/@butlertoyotajax, YouTube at https://www.youtube.com/@butlertoyotajacksonville1130, Facebook at https://www.facebook.com/ButlerToyotaJacksonville, and Instagram with the handle @butlertoyotajacksonville.
What car dealerships are near Butler Toyota Jacksonville?
Nearby car dealerships include Toyota Frank the Tank, Ernie Palmer Toyota, Byrider - Jacksonville, Sam's Motor Group, Honda, Duval Honda, and Atlantic Coast Honda.
Are there places of worship near Butler Toyota Jacksonville?
Yes, nearby religious organizations include Bethel Holiness Church, In Army Ministries Apostolic Church, and Vertical Church Of Jacksonville.
What automotive repair and accessory services are available near Butler Toyota Jacksonville?
Nearby automotive services include T & C Automotive, Westside Automotive Inc, Gerber Collision & Glass, Rainbow Muffler, and El Cheapo Mobile Boat Detailing.