Business Details
About
Car WashAuto Detailing Service
We are more than just an express car wash. Tommy's Express of Fort Walton Beach, FL believes in enriching lives, adding value, and serving communities. Experience our unlimited membership program by downloading the TommyClub App and signing up today!
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Tommy's Express® Car Wash
412 Mary Esther Cut Off NW, Fort Walton Beach, FL
32548, United States
Hours
Reviews
4.8
660 reviews
5 stars
615
4 stars
11
3 stars9
2 stars4
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff, particularly Leo and Octavious, received high praise for their friendliness, helpfulness, and patience with customers.
Wash Quality
While many customers enjoyed the car wash experience, some reported issues with paint fading and inadequate cleaning results.
Promotions and Pricing
Customers appreciated promotional offers but expressed confusion over subscription charges and membership details.
Facility Experience
The car wash facility was noted for its cleanliness and modern equipment, contributing to a positive overall experience.
Staff Behavior
There were mixed reviews regarding staff behavior, with some customers reporting unprofessional conduct from certain employees.
- JIJonathan Delaney (Itsajon)1 day ago1.0My experience at Tommy's Car Wash was a tale of two visits, ending in profound disappointment. My initial visit on November 5th was positive. I purchased "The Works" package and was pleased when the employee offered a promotional free month of unlimited washes. I received my wash and left, expecting to be a returning customer. I returned a week later and redeemed my free wash without issue. However, when I returned on November 22nd, the experience completely soured. The employee at the window was immediately dismissive and rude, insisting no such promo was linked to my number and that I was ineligible because I had a subscription earlier in the year—despite my receipt clearly showing a month of unlimited washes starting November 4th. I was asked to pull over to the vacuum station to wait while the issue was resolved. What I expected to be a 5-minute wait turned into a 30-minute ordeal with zero communication. After half an hour of sitting ignored, I called the Tommy's car wash phone number to avoid holding up the line. The same rude employee answered and admitted she hadn't even looked up my account because they were "busy." She then proceeded to criticize me and outright refuse to honor the promo, repeating the same incorrect excuses. Due to this unprofessionalism, refusal to honor their promotion, and the complete lack of customer care, I will not be returning. While other staff have been fine, the female employee on duty November 22nd represents the company poorly and needs retraining.
- GGGHØSTYNov 12, 20255.0First off Kam was super friendly and helpful.I wish there was a location in Pensacola, this wash cleaned better than all the ones I've been to lately, if I'm ever in the area again I will be returning!
- MCMadison CrotwellNov 11, 20255.0great wash! great customer service! wish there was one in Navarre!
- YHYolanda HilliardNov 1, 20255.0I just want to tell you how wonderful this place is. The young lady that was at the drive-thru when I got there today I did not know her name but she got me through how to text message the special that was going on. She was so wonderful and patient please give her a raise. And also the young lady Mercedes I did ask her name she was wonderful also and she was able to put everything in my phone for me. I am not an electronic person unless my grandkids show me. But both of the ladies were so patient with me and so kind. We need that this damn time in this world. I want to thank you is a senior citizen I don't see that much kindness in young people anymore and I would like to thank the young ladies for helping me today. I will be coming back
- JTJacob TrohaOct 25, 20255.0Did the tunnel of Terror it was amazing they had great staff and the car wash was really good nice machines
Frequently Asked Questions About Tommy's Express® Car Wash
What are the operating hours of Tommy's Express® Car Wash in Fort Walton Beach?
Tommy's Express® Car Wash is open Monday through Saturday from 7:00 AM to 8:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
What services does Tommy's Express® Car Wash offer?
The car wash offers free vacuums, free mat washers, interior detailing kits, and specialized products like Rainbow Coat foam, Body Wax, Tommy Guard®, Red Hot Cleanser, and Tire Shine for comprehensive car care.
How can I get unlimited car washes at Tommy's Express®?
You can experience unlimited car washes by downloading the TommyClub App and signing up for their unlimited membership program.
What payment methods are accepted at Tommy's Express® Car Wash?
Tommy's Express® accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa for payment.
Where is Tommy's Express® Car Wash located in Fort Walton Beach?
It is located at 412 Mary Esther Cut Off NW, Fort Walton Beach, FL 32548, United States.
Is Tommy's Express® Car Wash affiliated with any organizations?
Yes, they are associated with Water Mission, a nonprofit organization.
Which nearby restaurants can I visit before or after my car wash at Tommy's Express® in Fort Walton Beach?
Nearby dining options include Chipotle Mexican Grill for Tex-Mex cuisine, Buffalo Wings & Rings, Walton's Sports Hub serving American dishes, Golden Corral Buffet & Grill, Whataburger for fast food, Tropical Smoothie Cafe for smoothies and light meals, Thai Town for Thai cuisine, Wild Ginger Hibachi offering Japanese food, Motto Asian Cuisine, and Chili's Grill & Bar for a variety of American and Mexican dishes.
Where can I buy automotive parts or accessories near Tommy's Express® Car Wash?
Nearby automotive stores include O'Reilly Auto Parts and AutoZone, both offering a wide range of auto parts and repair services.
Are there any convenient services near Tommy's Express® Car Wash for shipping or deliveries?
Yes, the UPS Access Point location nearby provides courier and delivery services, which could be convenient to visit before or after your car wash.
What are some nearby shopping and beauty options near Tommy's Express® Car Wash?
Close by, you will find shopping and beauty services including Hibbett Sports for sporting goods, Ms Tilda's Boutique for shopping, Palm Beach Tan for tanning and beauty services, Luxe Nail Bar for nail and beauty salon services, Bath & Body Works for cosmetics and beauty supplies, Atlanta Fashions for clothing and hair supplies, and Michaels Stores for arts, crafts, and hobby supplies.