Tommy's Express® Car Wash

4.8
660 reviews

About

Car WashAuto Detailing Service
We are more than just an express car wash. Tommy's Express of Fort Walton Beach, FL believes in enriching lives, adding value, and serving communities. Experience our unlimited membership program by downloading the TommyClub App and signing up today!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Tommy's Express® Car Wash
412 Mary Esther Cut Off NW, Fort Walton Beach, FL
32548, United States

Hours

Reviews

4.8
660 reviews
5 stars
615
4 stars
11
3 stars
9
2 stars
4
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff, particularly Leo and Octavious, received high praise for their friendliness, helpfulness, and patience with customers.

Wash Quality

While many customers enjoyed the car wash experience, some reported issues with paint fading and inadequate cleaning results.

Promotions and Pricing

Customers appreciated promotional offers but expressed confusion over subscription charges and membership details.

Facility Experience

The car wash facility was noted for its cleanliness and modern equipment, contributing to a positive overall experience.

Staff Behavior

There were mixed reviews regarding staff behavior, with some customers reporting unprofessional conduct from certain employees.
  • JI
    Jonathan Delaney (Itsajon)
    1 day ago
    1.0
    My experience at Tommy's Car Wash was a tale of two visits, ending in profound disappointment. My initial visit on November 5th was positive. I purchased "The Works" package and was pleased when the employee offered a promotional free month of unlimited washes. I received my wash and left, expecting to be a returning customer. I returned a week later and redeemed my free wash without issue. However, when I returned on November 22nd, the experience completely soured. The employee at the window was immediately dismissive and rude, insisting no such promo was linked to my number and that I was ineligible because I had a subscription earlier in the year—despite my receipt clearly showing a month of unlimited washes starting November 4th. I was asked to pull over to the vacuum station to wait while the issue was resolved. What I expected to be a 5-minute wait turned into a 30-minute ordeal with zero communication. After half an hour of sitting ignored, I called the Tommy's car wash phone number to avoid holding up the line. The same rude employee answered and admitted she hadn't even looked up my account because they were "busy." She then proceeded to criticize me and outright refuse to honor the promo, repeating the same incorrect excuses. Due to this unprofessionalism, refusal to honor their promotion, and the complete lack of customer care, I will not be returning. While other staff have been fine, the female employee on duty November 22nd represents the company poorly and needs retraining.
  • GG
    GHØSTY
    Nov 12, 2025
    5.0
    First off Kam was super friendly and helpful.I wish there was a location in Pensacola, this wash cleaned better than all the ones I've been to lately, if I'm ever in the area again I will be returning!
  • MC
    Madison Crotwell
    Nov 11, 2025
    5.0
    great wash! great customer service! wish there was one in Navarre!
  • YH
    Yolanda Hilliard
    Nov 1, 2025
    5.0
    I just want to tell you how wonderful this place is. The young lady that was at the drive-thru when I got there today I did not know her name but she got me through how to text message the special that was going on. She was so wonderful and patient please give her a raise. And also the young lady Mercedes I did ask her name she was wonderful also and she was able to put everything in my phone for me. I am not an electronic person unless my grandkids show me. But both of the ladies were so patient with me and so kind. We need that this damn time in this world. I want to thank you is a senior citizen I don't see that much kindness in young people anymore and I would like to thank the young ladies for helping me today. I will be coming back
  • JT
    Jacob Troha
    Oct 25, 2025
    5.0
    Did the tunnel of Terror it was amazing they had great staff and the car wash was really good nice machines

Frequently Asked Questions About Tommy's Express® Car Wash

What are the operating hours of Tommy's Express® Car Wash in Fort Walton Beach?

Tommy's Express® Car Wash is open Monday through Saturday from 7:00 AM to 8:00 PM, and on Sunday from 8:00 AM to 8:00 PM.

What services does Tommy's Express® Car Wash offer?

The car wash offers free vacuums, free mat washers, interior detailing kits, and specialized products like Rainbow Coat foam, Body Wax, Tommy Guard®, Red Hot Cleanser, and Tire Shine for comprehensive car care.