Beard Marine Group

Reviews

• MW

  Michael Wilt

  Sep 9, 2025
  1.0
  Scheduled and received a "wellness check" on my AC units on my boat in July. I did this to hopefully prevent a failure. During the visit the techs pointed out I needed to replace a pump. (This I knew and asked them to get to a quote to replace). A month later, still no quote, though the quote request was in the invoice notes, as was a request to do some other work. Then, coming back to the boat one night (Sept), the AC system failed - the same pump I'd ask them to replace. I called them immediately, and asked for someone to come out ASAP to replace the pump. They took my info, which of course they had, and said they'd call me right back to see when a tech could come out, as they were all out on calls. Over a week later, still no call back. Had someone come over the next day and replace the pump.
• MR

  Mark Rasch

  Aug 19, 2025
  5.0
  Awesome service and care that is so uncommonly seen today! Mark in the parts department was as polite and caring as they come. Even though my part was defective, they made replacing it easy for me...
• VR

  Vic Roman

  Apr 20, 2020
  5.0
  Beard marine has been fantastic. Eric is a great Refrigerator technician and more concerned with fixing our problems than swapping parts. He has been candid about what our issues might be and worked diligently to find the best solution. John worked on our AC unit and discovered it was under warranty so there was no charge for all his hard work. He made the corrections needed and we are sleeping in the cold again. Everyone we have dealt with from parts and service have been very professional and great to work with. All this during the COVID-19 pandemic! We could not be more pleased, and yes, we have received the bill😉
• TM

  Thomas M

  Feb 9, 2017
  3.0
  I've used Beard for 3 years and I've never had a problem with the work. Pricing is top of the market but again the work has been good. That said, I'm having a fair amount of work done now and decided to go with a different company. Every time I called the first words were always "were really busy" and backed up for two weeks. Maybe we can squeeze somebody in. Not exactly the vibe you want if you're a customer with 5 AC systems. Further, they didn't invoice and then incorrectly invoiced a $multiK invoice. It took months to figure it due to a systems error on their end. So after I dealt with the forensic accounting on that, I called to get a compressor replaced and it was "we're really backed up". Good work, beside manner, not so much.
• EP

  Emmanuel Pereyra

  Feb 26, 2013
  2.0
  To start off, the Parts Manager Mr. Sutton, is a complete a**hole. He treats his employee's with complete disrespect and is also a rude moron to the customers that vist the store. His off-color remarks involving the female customers that would enter the store are nasty, off-putting, and uncomfortable. BEWARE!!!!!! A female employee quit the store after only one week due to his disgusting mannerisms!!!! This company has dropped the ball on the quality of their technicians! This is the reason why so many technicians have left .. i advise strongly in dealing with this company!!!

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