Audi Clearwater

Reviews

• ZG

  Zii Gayer

  1 day ago
  5.0
  My husband and I had such a wonderful, almost family‑like experience with Tate, Colin, Ryan, and the rest of the team at Audi Clearwater during the purchase of our new Q7. We explored so many models and years, brand new and preowned...trying to find the right fit, and the team was patient, knowledgeable, and genuinely invested in helping us make the best decision. In the end, we found the one we absolutely loved — and Tate and Colin went above and beyond to make it happen for us. We truly felt blessed throughout the entire process, and we left feeling like we mattered more than the sale itself. Their professionalism, kindness, and genuine care turned what could have been a stressful process into something smooth, enjoyable, and memorable. Five stars and more!
• JS

  John Stanley

  Jan 3, 2026
  5.0
  I had an outstanding experience from start to finish. Cary Callahan was professional, knowledgeable, and genuinely focused on helping me find the right vehicle — not just making a sale. She took the time to answer all my questions, explained every option clearly, and made the entire process smooth and stress-free. The experience was made even better by the finance manager Ryan Wolfe, who was equally fantastic. He explained all the financing details in a clear, transparent way, worked hard to find the best options for me, and never made me feel rushed or pressured. Everything was straightforward and easy to understand. Together, they made what can often be a stressful process feel easy and even enjoyable. I truly appreciate the honesty, efficiency, and excellent customer service from both of them. I would absolutely recommend Audi Clearwater — and especially Cary Callahan and Ryan Wolfe — to anyone looking for a great car-buying experience!
• SW

  Sarah Wood

  Dec 26, 2025
  1.0
  We went in specifically to see a used Audi Q8. When we arrived, we were told it had already been sold. While we were there, we test-drove another Q8 as we decided what to do next. A few minutes later, our salesperson came back and told us, “Great news — the Q8 you came in for is available. They decided not to buy it.” He was then handed the keys by someone we assumed was a manager. We heard part of the conversation and understood the car to be available. Our salesperson, as excited as us, took the vehicle out for a test drive. During the drive, I asked multiple times if there was any chance the vehicle could still be sold while we were out. Each time, I was clearly told no. When we returned, the salesperson sat down at his desk and immediately received a call from the manager. Suddenly, the Q8 was already sold and no longer available. I am extremely frustrated. This never should have happened; this is a clear management issue. We should not have been allowed to drive a vehicle that was still actively being negotiated or sold to someone else. Any deposit or commitment should have been fully resolved before we were handed the keys. I do not believe this was the salesperson’s fault. From our perspective, everything appeared authorized and handled by management. Still, the entire experience felt misleading, disorganized, and far below the standard I would expect from a luxury dealership. The experience lived up to every slimy car tactic people warn you about when buying a vehicle. We left feeling frustrated, disappointed, and honestly questioning the integrity of the process - I think our salesperson was right there with us!
• MH

  M Hunter

  Dec 23, 2025
  3.0
  I went to Audi Clearwater last week for an oil change. I have had great customer service from the service department in the past. This visit was different. I walked in a few minutes before my appointment time. - There were two women at one of the computers talking about someone one was trying fix up with the other. Showing pictures, commenting that she is very very picky about who she dates. They never glanced my way. - Another person stopped and came over - told him I was there for my oil change appointment. He told me Marc would be with me shortly. - Marc finished wiping down a car they just brought around and then came in. Tried to upsell me an Xx,000 mile service which I didn't have time for, but do want to do in the near future. $800+ service - Waited for the car, which I do not mind doing. Received a video from the technician of the air filter, suggesting it be changed and my service person would reach out to me about it - Received text my car was ready. Marc didn't know anything about the filter recommendation, but promptly pointed out it was part of the service he had recommended. He made me feel stupid for not selecting the $800 service that day, like "I told you so." - He could tell I as not happy. I usually get pestered with requests to do a survey after I've had work done there. This time I just got a text saying let me know if you have any concerns from your visit.
• RE

  Ryan Engh

  Dec 15, 2025
  1.0
  This whole situation started in October and went downhill fast. The common thread in all of it is Todd Emery, the Service Director. After this experience, we will never bring our car here again. My wife dropped the car off at 7:00 AM for a scheduled oil change. There was no communication all day. Late afternoon we were told they wanted to keep the car overnight for an oil change that hadn’t started. Audi Clearwater sent us a technician video explaining there was a rear sensor issue and that replacing the rear glass/panel assembly would fix the alarm that kept going off. Based on their diagnosis, we approved the repair and paid over $2,000. Within a couple days of getting the car back, the alarm started going off again. Same exact issue. Nothing was fixed. They also claimed a multi point inspection was done, but no documentation was ever provided. Battery readings were requested and never produced. No real diagnostics were shown. Just weeks later, with less than a few hundred miles driven, the car stalled on the highway, creating a serious safety situation. It was towed back to Audi Clearwater and diagnosed with a failed fuel pump shortly after their “full inspection.” When I spoke to Todd Emery, he was sarcastic, defensive, and refused to take accountability. He said they would never test fuel pressure unless explicitly paid for, claimed a basic test would cost $5,000, admitted they only visually observed the fuel system, and compared the situation to a doctor diagnosing a patient. Which I’m sure he doesn’t have a PHD by how he handled himself on our call. No responsibility taken for releasing a car that became a highway hazard weeks later. At that point, we lost trust and asked for services to stop. Then came the billing issue. We were told we would be reimbursed for the failed October repair. When we picked up the car, Brianna, the service manager, crossed off the fuel pump charge and said “my manager is handling this.” We were never told we owed it. Later, Todd changed the story and said they applied what they owed us toward that charge, then sent back only around $700 with no explanation. There is still nothing in writing explaining how that number was calculated or why it doesn’t match the original invoice. After that, communication stopped. The GM David Jacovides doesn’t have the decency to call you back after expressing to his front office staff and his voicemail that his employees made me feel unsafe. Which we were told calling customers back is part of David Jacovides job description. We removed the car and took it elsewhere because we did not feel safe driving it and could no longer trust anything being said. I’ve since seen other reviews mentioning Todd Emery by name with similar issues. This wasn’t one mistake. It was negligence, poor accountability, and a constant push to charge more instead of owning the problem.

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