Reynolds Towing

Reviews

• KL

  Kristin Lloyd

  Jul 2, 2025
  1.0
  I would love to give the rude gentleman who towed my vehicle absolutely zero stars . Oh and to the NewCastle County Police u should be ashamed dealing with these crooks. I have my own insurance company and yet the cops went above me and called these minions to tow my vehicle. Complete bullshit. This company (the driver and the office staff) didn’t care much of customer’s request and their whole attitude just sucked. I asked for him to unload my totaled vehicle (I’m unable to even start it to move myself) in a grassy area near my driveway on my property. I asked him to do this few times and just out right ignored me and gave me attitude .hen when my husband asked him to please move the vehicle out of driveway he said we could just do it ourselves because he said he wasn’t able to move it now because of the steering problems (lol) then drove off and left. So idk how the world we are supposed to move it if steering isnt working DUH! I’ve never dealt with such an arrogant tow truck driver in my life. What’s worse is when I reached out to the main office I was told they would try to contact drive and ask them to come back. Like are you serious No they need to come back period. This establishment will be the very last place I ever contact for a tow truck driver. Hope future customers have better outcome then I did.
• ST

  Sonya Tewksbury

  Jul 1, 2025
  5.0
  I can not speak highly enough about this company and the employees. I was traveling through the state and got a flat tire. Another company tried to grossly overcharge me. These gentlemen arrived in 10 minutes and charged a great price. They were kind and courteous and made a stressful situation less stressful. I highly recommend them.
• IT

  Iris Temple

  Feb 1, 2021
  5.0
  They are always respectful and helpful.
• RA

  Renee Adams

  Aug 29, 2017
  1.0
  I dislike writing bad reviews but I don't have anything good to say about Reynolds Towing except they answered the phone when I called. They were the tow company called by the police when my son's car was in an accident. They were miserable on the phone and couldn't be bothered when I called them to ask questions...twice. Same comment made by the insurance agent who spoke to them earlier that day. Poor customer service. I guess when it's an insurance claim and they only make money by the auto insurance, they can't be bothered. I advise all drivers to keep a towing company phone number in your wallet, so you can get someone who cares. Sorry, just an honest review. A one star rating because the review won't allow zero stars.
• JI

  James Williamson III

  Jun 2, 2015
  1.0
  Had my car towed here after a major wreck and the money in my arm rest mysteriously disappeared, it was about $20 in one's and fives. Cell phone chargers were also stolen.

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