Metropolis

Reviews

• GG

  Godden Garden

  Jul 4, 2024
  3.0
  It was ok. I didnt use them yet tho.
• CS

  Claire Schafer

  Jun 23, 2024
  1.0
  I’d like to give 0 out of 5. When I dropped off my car with the Valet at the Cambria hotel, they told me about the digital valet ticket that they sent me via text and said that I could request the car using that. They suggested to do so about 15 min before I needed the car so they would have time to go get it. This morning, I requested my car at 10:30 using the digital valet, it showed that they were getting my car. I went downstairs at 10:45 and they had no idea I'd requested it. I showed them my digital valet and they seemed utterly confused. They then asked what kind of car, so I told them a Hyundai Kona. Then a couple of minutes later they came back out to me with two Hyundai car keys with two different valet tags, neither of which matched the number on my digital valet card, and which were identical (as all are if they were made around the same time). They asked me, “which of these is yours" to which I said "I don’t know they’re the same, shouldn’t you know which is which??". The fact that they have an electronic system but actively do not use it despite telling customers to do so is insane, and the service is essentially nonfunctional as a result. They then asked me what color my car was, I said white, and at that point I truly felt like there was a 50/50 shot of me ever seeing my car again. They eventually brought my car, and then they repeatedly inquired if I was sure this was my car, as if they thought I was stealing it when I could have listed the license plate or even the bumper stickers if they'd asked. This was the worst valet service I've ever used. I will not be staying here again.

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