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Crabtree Nissan, home of the Iron Clad Warranty, is your source for the new & used Toyota cars, trucks, & SUVs. We are proud to offer a great selection of the latest Nissan models, quality Nissan certified pre-owned cars, trucks & SUVS, and also offer expert vehicle service around the Waterbury, Middlebury, Wallingford, and North Haven, CT areas and beyond.
Customers consistently praised the staff for being friendly, knowledgeable, and helpful throughout the car buying process.
Sales Experience
Many reviews highlighted a low-pressure sales environment, with salespeople being attentive to customer needs and providing clear information.
Service Department
The service department received mixed feedback; while some praised the efficiency and straightforwardness, others reported issues with service quality and communication.
Overall Satisfaction
Overall, customers expressed high satisfaction with their purchases and the dealership experience, often mentioning they would return for future needs.
Communication Issues
A few customers reported problems with communication, particularly regarding follow-ups and handling of paperwork.
JM
Jahida Marquez
6 days ago
5.0
Johnathan & Bradzzo were phenomenal!! They made the leasing process quick and simple. Fourth vehicle being leased here a Crabtree Nissan and I will definitely come back!! Thank you so much for me new 26’ Nissan Kicks
MM
Maria Miranda
6 days ago
5.0
Best Nissan Dealer in CT and best employees. Benjamin and Jonathan rate 10+. Thank you.
Oh my God, I had the best time at Crabtree Nissan, Middlebury, CT today. After a horrific experience at my old Nissan dealer, I was lucky to find Crabtree Nissan, Middlebury. The best dealer I have ever been to. Ladies, gents if you want great care, great salesmanship visit Crabtree you will not regret it..
I just have to share my experience: from the first conversation with Benjamin, best Salesman I have ever met, and believe me I purchased several new cars in my time. My shopping experience was out of this world. Benjamin, met me with a gracious, pleasant smile, offered coffee or water immediately. Then respectfully, directed me to a table to discuss my visit. He listened, answered all my questions and made his suggestions. His gentle and caring personality was the main thing that encouraged me to continue my shopping. He then, offered to show me a car that surpassed my expectations. We went for a drive and he clearly explained every aspect of the car. He showed me how everything worked and patiently and professionally answered my inquires. When we got back to the dealer, I knew I had found my car. YAYYYY. He completed all the paperwork efficiently and explained all the information entered. He even drove me to the bank, I had forgotten my checkbook. LOL.
Then I met Jonathan, Manager. Jonathan is amazing, kind, respectful and dedicated to make things easy for the customers. His professional and respectful character is out of this world. He listened attentively and his easy yet respectful manners allowed me to ask and answer questions with easy. Finally, I bought my Christmas gift and can't be any happier.
I even rang the bell and was surrounded by applause. Another 10 for Crabtree, Benjamin is delivering my car to my home.
Thank you God for these respectful, caring and dedicated young men who made this transaction smooth.
Finally, everyone at Crabtree Nissan, Middlebury is there to help you make your dream come true. Thank you guys! Happy holidays!
SS
Shawn Scalora
Nov 8, 2025
5.0
I usually don’t write reviews but I just had to share my experience. This is not your typical car dealership where you’re pressured into making a purchase. My salesman Armand was extremely knowledgeable about the history of the used car that I bought and he has a very sophisticated attitude when it comes to all cars, not just Nissan. We did a thorough walk around of the vehicle and he was not afraid to show me the minor flaws the car had (but what used car is in perfect condition?) After spending a few hours with me I was sold, and Armand as well as the entire team including Robert the General Manager made sure that I was comfortable and reassured, as a car purchase is always one of the biggest purchases of your life so as stressful as that is, I felt well taken care of. During the transaction phase of my purchase, the finance manager Mike was very respectful and open laying down the numbers itemized, so you can see there were no hidden fees or added fluff that many other dealers will throw at you. Mike was also very transparent with my loan, showing me that the rate I was approved for, was actually the rate from the bank, no added surcharge like many other finance managers will do. At that point I enquired about an extended warranty and gap insurance, as Mike did not pressure me into one from the start, as again, most other finance managers would. Mike was able to provide me with an amazing bumper to bumper warranty and gap insurance, while still keeping me in my budget price range. Although I didn’t buy a Nissan, the car I purchased will be going back to Crabtree for every service it needs, as you will see this is not your run of the mill dealership. Crabtree Nissan will be the place I will continually recommend my friends and family to, as I am still shocked at how seemless and stress free this car buying experience was. I felt like I was buying my first car all over again and having that freedom and reassurance that I am in a safe, reliable Crabtree vehicle. Don’t forget to ask for Armand when you go in! You can’t miss his friendly and welcoming smile anyway. I hope this helps you in your vehicle purchase search!
TE
the eagles
Nov 3, 2025
5.0
Dylan , did a great job in helping me get my new car , taught me how to use the dashboard system and I appreciate his patience with me, in 3 years I will be back for my next new car
BS
Barbara Sottosanti
Nov 2, 2025
5.0
Shawn was very knowledgeable and a pleasant person to work with. He helped my daughter and I find the best car that suited our needs. Shawn is a very good asset to Crabtree Nissan.
What types of vehicles does Crabtree Nissan offer?
Crabtree Nissan offers new and used Nissan cars, trucks, and SUVs, including Nissan certified pre-owned models.
What are the service hours at Crabtree Nissan?
Crabtree Nissan's service department is open Monday to Friday from 7:30 AM to 8:00 PM, Saturday from 8:00 AM to 7:00 PM, and Sunday from 11:00 AM to 4:00 PM.
Where is Crabtree Nissan located?
Crabtree Nissan is located at 2191 Straits Turnpike, Middlebury, CT 06762, USA.
Does Crabtree Nissan provide any warranty on their vehicles?
Yes, Crabtree Nissan is home of the Iron Clad Warranty, offering strong coverage on their vehicles.
Can I get my Nissan vehicle serviced at Crabtree Nissan?
Yes, Crabtree Nissan offers expert vehicle service for Nissan and other vehicles in the Waterbury, Middlebury, Wallingford, and North Haven, CT areas and beyond.
How can I contact Crabtree Nissan for inquiries or service appointments?
You can contact Crabtree Nissan at their main phone number +1 203-701-6623 or visit their website at https://www.crabtreenissan.com/.
Does Crabtree Nissan have an online presence on social media?
Yes, Crabtree Nissan is on Facebook at https://www.facebook.com/crabtreenissan and Instagram under the handle crabtreenissanct.
What nearby automotive services and dealerships are close to Crabtree Nissan?
Nearby automotive-related places include County Line Nissan (used car dealer), County Line Wholesale (used car dealer and rental), and Crabtree Toyota, offering options for vehicle sales and services near Crabtree Nissan.
Are there car wash services near Crabtree Nissan?
Yes, nearby car wash options include County Line Car Wash and County Line Rental Cars, which also offers car wash services.
What are some nearby places for food or coffee when visiting Crabtree Nissan?
Dunkin' is a nearby coffee shop and bagel shop where customers can grab a snack or drink during their visit to Crabtree Nissan.