Business Details
About
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Phil Long Collision Center is the auto shop that provides a positive experience after going through an unexpected car accident that damaged your vehicle. Our goal is to restore your car to pre-accident conditions with a stress-free ride. We can restore your car to its original condition – if not better. Add to that, the courtesy and communication you expect. Our Colorado Springs collision center was based upon the foundation of our uncompromising service in every aspect of the automotive industry. Our full service auto body shop provides major damage repair and suspension work, paint-less dent removal, reconditioning for minor touch-ups and automotive detailing.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Phil Long Collision Center
4045 Sinton Road, Colorado Springs, CO
80907, United States
Hours
Reviews
4.3
565 reviews
5 stars
420
4 stars
39
3 stars
15
2 stars
16
1 star
75
What are people saying?
AI-generated from recent customer reviews
Quality of Repairs
Customers consistently praised the quality of repairs, noting that vehicles looked new and were returned in excellent condition.
Customer Service
While many reviews highlighted outstanding customer service and communication, there were notable complaints about poor communication and responsiveness from some staff.
Timeliness
Several customers appreciated timely repairs and updates, but others reported significant delays and lack of communication regarding timelines.
Staff Professionalism
Many reviews commended specific staff members for their professionalism and helpfulness, particularly Nando and Robert, who were frequently mentioned positively.
Insurance Handling
The shop was recognized for effectively working with insurance companies, although some customers experienced frustration with the process.
- DMDora MyersNov 7, 20255.0Quick and easy! The front deskwas super helpful and shared all the information she knew I needed. (:
- JJJoe L. (JL)Nov 7, 20255.0First and foremost, I can’t thank Robert Talltree enough for his outstanding expertise, exceptional customer service, and phenomenal communication throughout the entire process. Robert — thank you so, so much from our initial contact to completion! You absolutely rocked, hands-down! I would also like to extend my sincerest appreciation to Tom, the manager at the Fillmore location, for his unwavering support and advocacy in navigating the complex situation involving the at-fault insurance provider. A special thanks to Ms. Britney (sp?), the always-friendly and upbeat receptionist, whose positive attitude and warm smile made every visit a pleasure. Finally, my gratitude goes out to the entire team, including the skilled technicians who restored my vehicle with precision and care. I’m truly grateful to have worked with such genuine professionals…a world apart from the horrific and disappointing experience I initially had with the so-called “chop shop,” Caliber Collision. Thank you again, Robert (a genuine professional), Tom (a knowledgeable and very highly capable leader), and Ms. Britney (so kind, welcoming, and always smiling). You all exemplify what true customer service and professionalism should be - truly customer service champions! 🙂
- HMHoliday MotelOct 20, 20255.0This was the second visit to this repair shop. Absolutely the best repair shop hand down!
- RSRusty StephensOct 17, 20255.0After experiencing damage to my automobile Due to encountering debris on the highway in an isolated section of I 25 in rural New Mexico, my insurance agency connected me with Phil Long Collision Of Colorado Springs, CO. My insurance agent and adjuster worked to connect me with Phil Long Collision. They set up temporary repairs, which enabled me to travel back home at the end of a couple of days of business in New Mexico. Through all the repair process, including unavailable parts, three supplemental claims due to newly discovered damage, the repair team Numerous challenges, performed excellent work, and delivered my car on time. Repairs required that several front, side, and rear panels and supporting parts be refurbished or replaced. Majority of the car had to be repainted and color matched. My two-year-old Toyota is like new. I am very satisfied!
- ZGZach GOct 14, 20255.0Matt and Brandon are the best. They manage my fleet and are great guys that do even greater work.
Frequently Asked Questions About Phil Long Collision Center
Who do I pay my deductible to?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
What are betterment charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Will the parts be ordered before I drop off my vehicle for repairs?
We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.
If my vehicle frame is damaged is it a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Today most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Can you match the paint color on my vehicle?
Yes. Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade our technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Can I get other services work done while my vehicle is in the shop?
Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
How will I know when my vehicle repair is completed?
You will be notified when your vehicle is ready to be picked up. You can also check this website. The Vehicle Repair Status is displayed on your customer information page. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
Do I have the right to select the shop that will repair my vehicle?
It's your car, your choice! We recommend you select a repair shop that will be an advocate for you, the vehicle owner. One who uses manufacturer recommended repair procedures and parts. This assures the repairs are done based on approved repair methodology of your vehicle manufacturer.
How long will it take to repair my vehicle?
We understand the importance of returning your vehicle to you. It is never easy to be without your vehicle, but we strive to make it as simple and hassle free as possible. The repair time depends on several factors. The extent of damage, availability of parts and insurance approval all effect your repair time. Occasionally delays occur that are unexpected such as hidden damage or parts shipping. We will give you an expected out-date providing we do not run into any parts or supplement issues. Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle. The repair time depends on several factors.
Why can't I get an estimate over the phone?
There are many factors that can greatly effect estimated repair costs. Parts prices and repair time are determined by professional estimating software. Repairs often have hidden structural or frame damage that is not visible and may also need wheel alignment. Our expert staff will provide a thorough, accurate estimate after carefully examining your vehicle.
Where do I get my claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Write your claim number down and bring it in with you when you come in to begin the repair process, we will handle the insurance negotiations for you. If you do not have your claim number contact your insurance representative, or we will contact them for you.
How do I log in to your website to view my information?
To log in to our website simply click the customer log in button and enter the Repair Order Number (RO#) you were given by the shop. The Repair Order Number (RO#) is located on your paperwork. Contact us for assistance.
What is a "direct repair" shop or DRP?
A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. For your convenience, when you use a preferred shop, the repair process is streamlined. You don't have to be hassled with getting estimates. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repair.
Do I have to pay a deductible?
Yes. The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
Where is Phil Long Collision Center located?
Phil Long Collision Center is located at 4045 Sinton Road, Colorado Springs, CO 80907, USA.
What kinds of services does Phil Long Collision Center offer?
They offer collision repair, hail damage repair (PDR), windshield replacement, and truck bed liners.
What are the business hours of Phil Long Collision Center?
The center is open Monday through Friday from 7:30 AM to 5:30 PM and is closed on weekends.
Does Phil Long Collision Center provide rental car arrangements?
Yes, they can help arrange rental cars, but coverage depends on your insurance policy.
How does Phil Long Collision Center ensure paint color matching?
They use advanced paint systems and technology to match factory finishes precisely.
Is Phil Long Collision Center a certified repair facility?
Yes, it is recognized as a Certified Gold Class and Platinum Class Repair Facility and is part of the Ford National Body Shop Network.
Are there nearby places for auto detailing services?
Yes, ShowCar Auto Spa near Phil Long Collision Center offers auto detailing and auto glass services, which customers might visit before or after collision repairs.
Where can I find car dealerships near Phil Long Collision Center?
Phil Long Ford Pro Elite Commercial Center, an automotive dealer and repair shop, is nearby and might be useful for customers seeking new vehicles or additional services.
Are there any nearby places useful for recreational or outdoor activities?
Yes, USA Volleyball, a sports club and league nearby, offers recreational opportunities for those interested in volleyball.
Does Phil Long Collision Center offer pickup options for vehicle service?
Yes, they provide both in-store and curbside pickup services.