Business Details
About
Kia DealerCar DealerUsed Car DealerAuto Repair Shop
Welcome to Folsom Lake Kia in Folsom, CA! Stop by and check out our new & used Kia models, as well as our exceptional parts, service & finance departments.
Location
Hours
Reviews
4.4
882 reviews
5 stars
694
4 stars
51
3 stars
17
2 stars
20
1 star
100
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers consistently praised the sales team, particularly Angel, for being friendly, knowledgeable, and making the car-buying process smooth and enjoyable.
Customer Service
While many reviews highlighted excellent customer service, there were significant complaints about poor communication and unresponsive staff, particularly in the service department.
Service Quality
Several customers reported negative experiences with the service department, including long wait times, lack of follow-up, and issues with repairs not being handled properly.
Transparency
Many customers appreciated the transparent pricing and straightforward sales process, contrasting with experiences at other dealerships.
Mixed Reviews
Overall, while there were many positive experiences, there were also numerous complaints regarding service and warranty issues, indicating inconsistency in customer satisfaction.
- FWFred Winning6 days ago5.0This is the second new Sorento that we have purchased from Folsom Lake Kia. The purchase went smoothly. But I am mostly impressed with the personal service from the salesman months after the sales and the service writer when we brought our car in for it's first service. They seem to work together as a team to make sure our questions are answered and that we are satisfied. Thank you gentlemen.
- DLDebra LanierJan 6, 20265.0I had oil consumption problems with my 2013 and 2019 Kia optima and the engines were replaced at no charge. The warranty on the car is awesome. I can rest assured knowing that Kia will honor the warranty on their cars. I purchased both cars from Kia folsom. My service representative was Rudy who takes excellent care of us. He actually feels like a friend.We enjoy working with him. He is a great asset to this company. I would recommend Kia folsom to all looking to purchase a Kia optima. Thank you .
- MZMarcos ZaragozaJan 4, 20265.0I just bought a car from Folsom Lake Kia and I was really pleased with the entire process. Gary was very good at communicating with me and helping me find an amazing deal, and when I came into the store, Angel provided the most amazing customer service and helped me go through the process of buying a car and she just made it really easy for me. The team out there is amazing and I would definitely buy from them again!
- HPHumberto PereiraDec 30, 20255.0We had an amazing experience working with Angel at Folsom Lake Kia. She was incredibly kind, attentive, and genuinely cared about making the process smooth for us. Angel explained everything about the car clearly, answered all of our questions, and helped us get the exact price we were hoping for. On top of that, she was fun and made the whole experience enjoyable and stress-free. We truly appreciated her professionalism and personality. Highly recommend asking for Angel!
- MGManuel GomezDec 28, 20255.0I had a wonderful experience at Folsom Lake Kia and couldn’t be happier about my purchase and deal! I recently bought a Kia K5 GT-Line, and the discount they offered was much better than the offers other dealerships made me previously. Angel was amazing to work with from start to finish. She was incredibly helpful, kind, accommodating, and positive throughout the entire process. She even made sure I was taken care of on her day off, which really shows how much she cares about the people she works with. She made the whole experience seamless and stress-free, exactly what I was hoping for when walking into the dealership. I also want to give a shout-out to Greg, the sales manager, for helping make this deal happen. The entire team was professional, transparent, and easy to work with. If you’re looking for a smooth, positive car-buying experience and a great deal, I highly recommend Angel and the team at Folsom Lake Kia.
Frequently Asked Questions About Folsom Lake Kia
What types of vehicles does Folsom Lake Kia offer?
Folsom Lake Kia offers new and used Kia models.
Where is Folsom Lake Kia located?
Folsom Lake Kia is located at 12751 Folsom Blvd, Folsom, CA 95630.
What are the operating hours of Folsom Lake Kia?
Folsom Lake Kia is open daily from 8:30 AM to 8:30 PM.
Does Folsom Lake Kia provide pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
What payment options are accepted at Folsom Lake Kia?
They accept cash, check, financing, and Mastercard payments.
How can I schedule a service appointment at Folsom Lake Kia?
You can schedule a service appointment through their express service reservation page on their website.
What nearby automotive services are available around Folsom Lake Kia?
Nearby automotive services include The Folsom Auto Mall, Quick Lane for tire and oil changes, and Folsom Lake Toyota for car sales and repairs.
Are there any nearby electric vehicle charging stations?
Yes, the Greenlots EV Charging Station is located near Folsom Lake Kia, convenient for electric vehicle drivers.
What parks or outdoor attractions can I visit near Folsom Lake Kia?
The American River Bike Trail is a popular nearby park and hiking trail you can enjoy before or after visiting the dealership.
Which nearby car dealers serve the Folsom area besides Folsom Lake Kia?
Nearby car dealers include Folsom Lake Toyota, Folsom Lake Ford, Inc., Folsom Chevrolet, Folsom Buick GMC, George VW, Future Nissan of Folsom, and Folsom Lake Hyundai.