Business Details
About
Toyota DealerCar DealerUsed Car Dealer
Santa Cruz Toyota is your premier Toyota resource in Capitola, CA. As a leading Toyota dealer near Santa Clara, we will go above and beyond to find the new Toyota vehicle that's just right for your lifestyle and budget. Our commitment to you doesn't stop after you leave the lot; we're also a trusted source of Toyota service and parts, providing you with everything you need to keep your vehicle running and looking like new. Ready to get started? Browse our inventory online, schedule a test drive, secure financing for your purchase, or schedule service online. We look forward to serving you in Capitola!
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
3,124 reviews
5 stars
2,349
4 stars
315
3 stars
126
2 stars
97
1 star
237
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and attentive, contributing to a positive buying and service experience.
Sales Experience
The car buying process was described as easy, efficient, and low-pressure, with several customers highlighting specific salespeople for their exceptional service.
Service Quality
While many reviews noted excellent service and quick turnaround times, some customers expressed frustration with long wait times and communication issues during service appointments.
Communication Issues
Several customers reported problems with communication, particularly regarding service updates and warranty information, leading to dissatisfaction.
Overall Satisfaction
Overall, customers expressed a high level of satisfaction with their experiences, recommending the dealership for both purchasing and servicing vehicles.
- BMBryant Miguel3 days ago2.0I was sold a used 2021 Subaru Crosstrek for around $17,000 that had a three month 3,000 mile warranty and purchased an additional three year 30,000 mile warranty from Santa Cruz Subaru who shares the same owner. Additionally, I also paid for a $1500 full service maintenance when I initially purchased a vehicle. after that maintenance I was told that the car and the battery were in great working shape… when the car‘s battery needed to be replaced after only having driven the car for 800 miles I then had to convince Santa Cruz Toyota that they had sold me a car with a nearly failing battery. under Goodwill, They did end up replacing it after doing multiple trips between Santa Cruz Subaru and Santa Cruz Toyota. when I asked for confirmation that the battery replacement would be the correct Subaru OEM EFG battery that works consistently for Subaru auto start stop vehicles, I was told that it would be the correct battery. when I came back to pick up the car I saw that they replaced the battery with a third-party battery that has lower CCA rating (538) than what Santa Cruz Subaru recommended for this car which is between 620 and 700 CCAs. Neither Santa Cruz Subaru or Santa Cruz Toyota could confirm whether it was a standard flooding battery or an enhanced flooding battery. I’m thankful that they eventually replace the battery as they should’ve before they sold me the car, but I’m disappointed that they decided to replace it with a third-party battery that isn’t that recommended CCA rating that’s not an EFG battery which is recommended for this auto start-stop car. when I take this car back to Santa Cruz Subaru or Santa Cruz Toyota the next time it needs maintenance I will expect to have to petition or convince them to do proper service on the car. Going forward, I will now be cautious about the work that’s done on my car when I take it in.
- 000458135 0458135Jan 5, 20261.0They scammed me and my girlfriend! Nathan scammed us!!!!! He told us I would have to pay x amount and I got a bill from a bank that is over 3 times that high!!!! Car salesman are scammers and this place is no different! Tried to make us feel special because we are local! And we even bought the dumb in house oil change packet! So stupid! This place and Nathan are terrible people!!!!! Scammers and liars!
- HOHadley Evangeline OwenJan 3, 20265.0Such incredible and knowledgeable staff and service technicians! I purchased a used toyota from a different dealership and was able to take it here for routine oil change.They were able to access all the previous records and provided all the information I need for future maintenance. Pricing was upfront and very honest, the shuttle service (steve) was exceptional and so kind! all staff were so personable-Kevin at the service desk was very welcoming, and he truly cares about his customers and quality honest work!
- LLlcohenJan 1, 20265.0I purchased a new 2026 Prius XSE Premium PHEV. Over the years I’ve purchased other cars from this dealership and it’s always been an enjoyable experience. The sales staff I worked with (Brent Fetty, Chuck Deegan, Tom Reilly and Simon Bashir) were all great! As always It was a smooth pleasant, stress free transaction. And I got a great new car too! Thinking about a new or used Toyota? Don’t hesitate. You’ll be happy you did.
- JRJohn RDec 24, 20255.0My experience with Toyota of Santa Cruz and the service department has always been good. The work has always been done expediently and the shuttle service can’t be beat, when you have only one car in the family. Over the last 30 years we have purchased 2 new vehicles from them and 1 used vehicle. The 1st used vehicle was a Ford Taurus which ran great until a deer ran in front of me on Hwy 17. The 1st new vehicle was a 1998 Camry which we put 300K miles on before we sold it. The current new vehicle is a 2023 Rav 4 Prime which we love. We rarely buy more than 1/2 a tank of gas a month for it. We regularly get 45 to 50 miles on a charge. I would highly recommend Santa Cruz Toyota for buying and maintaining a vehicle.
Frequently Asked Questions About Santa Cruz Toyota
Is Financing Available?
Yes we offer competitive rates with flexible terms.
What’s the difference between hybrid, plug-in hybrid, and electric vehicles?
Hybrid vehicles combine a gasoline engine with an electric motor and battery to improve fuel economy. Plug-in hybrids allow you to drive short distances purely on electric power before the gasoline engine activates. Fully electric vehicles run only on battery power and produce zero tailpipe emissions. At Santa Cruz Toyota, you’ll find models across Toyota’s electrified portfolio — from hybrid sedans and SUVs to plug-in and fully-electric models.
Should I lease or finance my next car?
Leasing with Santa Cruz Toyota offers lower monthly payments and the flexibility to drive a newer Toyota every few years with the latest features and technology. Financing builds equity, has no mileage restrictions, and you own the vehicle once your loan is paid off — ideal if you plan on keeping your Toyota long-term. Our finance team will walk you through both options and help you choose what fits your lifestyle and budget.
How does my credit score affect my car loan interest rate?
A higher credit score typically qualifies you for lower interest rates. But at Santa Cruz Toyota, we work with a variety of lenders to help drivers with all types of credit situations. Our finance professionals focus on making the process transparent and finding you competitive terms.
What does a manufacturer’s warranty cover?
Toyota’s factory warranty covers defects in materials or workmanship. Typically, that includes a bumper-to-bumper warranty for a set number of years/miles and a powertrain warranty for longer. Additional coverage, like roadside assistance and hybrid/battery specific warranties, is available depending on the model and trim. Be sure to ask our team at Santa Cruz Toyota for the exact coverage for your vehicle.
What should I do if my check engine light comes on?
If the check engine light is steady, book a service appointment at Santa Cruz Toyota soon to diagnose the issue before it becomes more serious. If the light is flashing, pull over safely, stop driving if possible, and call our service department — a flashing light could indicate a critical problem that needs immediate attention. Our certified technicians will help assess and fix the issue to keep your Toyota running reliably.
Do you accept trade-ins?
Yes. Santa Cruz Subaru accepts trade-ins, and you can use our online tools to get an estimate before visiting the dealership.
Do you service Subaru vehicles even if I did not buy mine here?
Yes. Our service center works on Subaru vehicles regardless of where you purchased, and we are happy to help with regular maintenance or repairs.
What financing options are available at Santa Cruz Toyota?
Santa Cruz Toyota offers competitive financing rates with flexible terms to suit your needs.
Can you explain the differences between hybrid, plug-in hybrid, and electric Toyota vehicles?
Hybrid vehicles use a gasoline engine and electric motor for better fuel economy. Plug-in hybrids can drive short distances on electric power alone before switching to gasoline. Fully electric vehicles run solely on battery power with zero emissions. Santa Cruz Toyota offers models across all these categories.
Should I lease or finance my Toyota at Santa Cruz Toyota?
Leasing offers lower monthly payments and the option to upgrade frequently, while financing builds equity and gives ownership after the loan is paid off. The dealership's finance team can help determine the best option for your lifestyle.
How does my credit score affect the interest rate on a car loan at Santa Cruz Toyota?
A higher credit score can qualify you for lower rates, but Santa Cruz Toyota works with many lenders to assist customers with various credit backgrounds and offers transparent financing options.
What warranty coverage comes with a Toyota purchased at Santa Cruz Toyota?
Toyota's factory warranty covers defects with bumper-to-bumper and powertrain warranties, plus additional coverage like roadside assistance and hybrid battery warranties depending on the model. The team at Santa Cruz Toyota can provide specific details for your vehicle.
What should I do if my Toyota’s check engine light turns on?
If the light is steady, schedule a service appointment at Santa Cruz Toyota soon. If flashing, stop driving safely and call their service department immediately as it indicates a critical issue.
What are the operating hours of Santa Cruz Toyota in Capitola?
Santa Cruz Toyota is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 7:00 PM.
How can nearby Enterprise Rent-A-Car help me when visiting Santa Cruz Toyota?
If you need rental transportation while your vehicle is serviced or if you are visiting from out of town, Enterprise Rent-A-Car nearby can provide convenient car rental options to keep you on the move.
What other automotive services are available near Santa Cruz Toyota?
Nearby, you can find Fix Auto Capitola for auto glass and body repairs, and Coast Auto Insurance for vehicle insurance needs, providing a comprehensive network of automotive support.
Are there dining options near Santa Cruz Toyota where I can eat before or after my visit?
Yes, Pizza My Heart is a nearby pizza restaurant where customers can enjoy a meal before or after visiting Santa Cruz Toyota.