Customer Service
Many customers praised the staff for their friendliness and helpfulness, particularly highlighting employees like Justin, Gabriel, and Jason.
Service Quality
While many reviews noted the car wash left vehicles clean, some customers reported issues with the wash quality and equipment malfunctions.
Pricing Concerns
Several customers expressed dissatisfaction with recent price increases and changes to membership benefits, feeling that the value had decreased.
Employee Performance
Specific employees received commendations for going above and beyond, enhancing the overall customer experience.
Facility Issues
There were complaints about equipment failures, such as non-functioning vacuums and dryers, which affected the service experience.