Business Details
About
Auto Body ShopAuto Body RepairAuto MaintenanceAuto Detailing ServiceAuto Glass ShopWindshield Repair
At Bob Maloney Collision Center in Springdale, Arkansas, we provide exceptional auto body repair services for all types of vehicles. Our team of certified technicians has over 25 years of experience in the industry, and we use state-of-the-art equipment and the latest techniques to ensure that every repair job meets the highest standards of quality. From collision repair to dent removal, frame straightening, and painting, we offer a comprehensive range of services to restore your vehicle to its pre-accident condition. Our commitment to excellent workmanship, exceptional customer service, and fast turnaround times has earned us a reputation as one of the top auto body repair shops in the area.
Details
- DebitAvailable
- Mobile paymentsAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Bob Maloney Collision of Springdale
1801 S. Old Missouri Road, Springdale, AR
72764, United States
Hours
Reviews
4.7
287 reviews
5 stars
258
4 stars
8
3 stars
5
2 stars4
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional staff, highlighting excellent communication and updates throughout the repair process.
Quality of Repairs
Overall, the quality of repair work received positive feedback, with many customers stating their vehicles looked brand new after repairs.
Timeliness
Several reviews noted that repairs were completed ahead of schedule, contributing to a positive customer experience.
Negative Experiences
A few customers reported issues with communication delays, poor follow-up, and dissatisfaction with the handling of their repairs, indicating inconsistency in service.
Attention to Detail
Customers appreciated the extra touches, such as cleaning and detailing the vehicles upon return, which enhanced their overall satisfaction.
- JSjessica star4 days ago5.0I would definitely recommend Bob Maloney! Everyone was very friendly and professional. They handled all communication with the insurance company and I was constantly updated throughout the process. The work was completed before the estimated date and most importantly, I am very pleased with the work that was done on my Mercedes.
- DDdab7101Nov 13, 20255.0Tracy and Audrey handled my repairs very professionally and kept me posted on the progress. The itemized detail of their work was impeccable. The completed work was perfect, and the car looks great! Thx Bob Maloney !!
- JGJulia GNov 11, 20255.0They did an awesome job with a quick turn around.
- CPChad piferOct 5, 20255.0Bob Maloney took care of my car. FAST and Efficient. No issues. A Win Win coming here.
- MGMitch GwinOct 2, 20255.0I’ll never go to another body-shop. These people go above & beyond to earn your business. They have the “x-factor” every business yearns for
Frequently Asked Questions About Bob Maloney Collision of Springdale
What should I do in case I’m in an accident?
Accident scenes can be very shocking, especially right after the impact occurs. Try to remain calm and do the following:
1. Stop your vehicle. If you drive away, you could be charged with a “hit and run.”
2. If you are blocking traffic in a dangerous place, pull off to the side of the road or into a well-lit parking lot.
3. Contact the authorities. Try to assess the scene if anyone else is hurt. Otherwise, wait for the ambulance and/or police.
4. Turn off your engine and wait for assistance.
5. Be courteous to all parties.
6. If you suspect the other driver may be drunk, do not confront him or her. Tell the police and let them handle the situation.
7. Make sure you are as calm as possible before making any statements or talking to the police.
8. Take photos before you leave the scene.
9. Avoid making statements about responsibility to the other driver, witnesses, police or anyone else. Do not state that you are at fault, even if you think you may have caused the accident.
10. Contact your insurance company once you are calm and have gathered pertinent information. They will likely interview you on the spot and request photos.
11. Acquire a copy of the police report.
12. Call us for assistance with repairs to your vehicle.
What should I do after an accident?
Here are some tips for dealing with the aftermath of an accident.
1. Do not drive your car if it is unsafe. If you can safely drive your vehicle, bring it to us as soon as possible.
2. If you cannot operate your car, truck or SUV, call us and we can tow your vehicle.
3. Remember that you have the right to go to the repair shop of your choice. Your insurance company or the other drivers insurance cannot require you to go to a particular repair shop.
4. Differences in repair estimates are common. It is your vehicle, you deserve the highest quality repairs. Read the fine print and consider carefully before you accept the lowest repair estimate.
What if my insurance company says I have to get three estimates or that I have to go to another shop and meet with their adjuster?
Tell them NO and you are dropping your car off at the shop of your choice to get repaired and the adjuster can inspect your car there with the bodyshop manager. It is your car and you have the right to get your car fixed where you want. We work for you, not the insurance company.
Can you communicate with my insurance company to work out the details?
Absolutely. We take care of the estimate and notify you when the vehicle can go in for service. Most times, the insurance company will pay us directly so you don’t have to worry about payment. You will likely have to pay a deductible depending on your insurance. Contact us today to learn more about the process.
I need my car back ASAP. How can you get me back on the road?
Once we write your estimate, it is approved and you authorize us to begin work, we will set up a time line and let you know when your vehicle will be ready. It may take a few days in order to deliver the best work. If you need to get back on the road before then, we will be happy to set up a rental car for you, and in many cases can communicate with your insurance company to handle the payment.
How do I know that I am getting the best service?
We know what we’re doing and consistently offer the very best customer service. Our technicians also continue their education in the automotive arena, consistently learning about the latest innovations in body repair. The technicians here are I–CAR trained and ASE Certified. These credentials ensure that you get quality repairs by knowledgeable automotive professionals.
Do you charge for estimates?
No. We provide free estimates as a courtesy to our customers.
Do I need to make an appointment for an estimate?
Estimates are written during normal shop hours. While an appointment is not required, it is a good idea to check ahead. You can get an online estimate on our website https://bobmaloneycollision.com/
Are the repairs guaranteed?
Yes. We provide a written guarantee of workmanship and a lifetime warranty on all auto body repairs and painting.
What types of auto body repair services does Bob Maloney Collision of Springdale offer?
The center offers a comprehensive range of services including collision repair, paintless dent removal, frame straightening, painting, auto glass repair and replacement, and towing services.
Are estimates for repairs at Bob Maloney Collision free and do I need an appointment?
Yes, estimates are provided free of charge. While appointments are not required, it is recommended to schedule one to ensure timely service. Online estimates are also available on their website.
How does Bob Maloney Collision work with my insurance company?
They communicate directly with your insurance company to handle estimates and payments. Typically, the insurance pays them directly, and you are responsible for your deductible. They work for you, not the insurance company.
What certifications do the technicians at Bob Maloney Collision of Springdale hold?
Technicians are I-CAR trained and ASE Certified, ensuring quality repairs by knowledgeable automotive professionals.
What are the working hours for Bob Maloney Collision of Springdale?
They are open Monday through Thursday from 7:00 AM to 5:00 PM, Friday from 7:00 AM to 11:00 AM, and closed on Saturdays and Sundays. They observe holiday closures on dates such as November 27, December 25, and January 1.
Is Bob Maloney Collision of Springdale wheelchair accessible?
Yes, the facility has wheelchair accessible entrance, parking, and restrooms.
Are repairs done at Bob Maloney Collision guaranteed?
Yes, they provide a written guarantee of workmanship along with a lifetime warranty on all auto body repairs and painting.
What nearby gas stations can customers visit before or after their appointment?
Nearby gas stations include Kum & Go and Maverik, offering convenience for fueling your vehicle close to the repair center.
What dining options are available near Bob Maloney Collision of Springdale?
Customers can visit nearby restaurants such as McDonald's, Sonic Drive-In, Doris Mexican Food, Papa Murphy's Take 'N' Bake Pizza, and 7 Brew Coffee for meals before or after their visit.
Are there any nearby medical facilities in case of emergencies near Bob Maloney Collision of Springdale?
Yes, the Washington Regional East Springdale Family Clinic is located nearby, providing medical services if needed.