Business Details
About
Dodge DealerJeep DealerChrysler DealerUsed Car DealerUsed Truck DealerCar DealerTruck DealerAuto Repair ShopAuto Parts StoreOil Change Service Station
Hallmark Chrysler Dodge Jeep Ram is where drivers from the greater Birmingham, AL area come for the best deals on Chrysler brand vehicles of all kinds! We take a good-neighbor approach and dedication to treating every customer like family.
Location
Hallmark Chrysler, Dodge, Jeep & Ram
1409 5th Avenue North, Birmingham, AL
35203, United States
Hours
Reviews
4.6
2,419 reviews
5 stars
2,026
4 stars
149
3 stars
59
2 stars
51
1 star
134
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism, courtesy, and helpfulness of the staff, highlighting specific employees for their exceptional service.
Sales Experience
Overall, customers reported a positive car buying experience, noting the no-pressure environment and the efficiency of the sales process.
Service Quality
While many reviews commended the service department for quick and effective repairs, some customers expressed dissatisfaction with communication and follow-up.
Pricing Issues
Several customers raised concerns about pricing discrepancies and unexpected charges, indicating a need for clearer communication regarding costs.
Mixed Experiences
While many reviews were positive, there were notable negative experiences related to service and repairs, suggesting inconsistency in service quality.
- AWAlex WhiteNov 10, 20255.0The whole team was very professional and courteous. I am very happy with my purchase. I will recommend Hallmark Auto Group to everyone that needs a vehicle.
- RRroneka reynoldsNov 10, 20255.0I want to extend my sincere appreciation to the entire team for such an outstanding experience. This dealership truly goes above and beyond, and the level of professionalism and customer care is unmatched. A special thank-you to AJ and Allen Lane — your knowledge, patience, and dedication made the process smooth and enjoyable from start to finish. I’m grateful for your guidance and transparency, and I couldn’t be happier with my purchase. Thank you both for setting the standard for excellence in customer service!
- HGHaileyRenae GrayNov 1, 20255.0Outstanding job by AJ Lanier on helping us find the exact car that our family was looking for. He is the one that finally found my husband & I, the car we have patiently waited on. We have been interested in purchasing another vehicle for over a year, but life is busy so we didn’t have extra time to spend at dealerships. We definitely didn’t want to buy another used car, from a random individual. AJ found out what it was that we were hoping for (we had zero expectations on anything actually happening). After a few weeks of AJ sending listings of cars that we may be interested in, he finally sent one that we couldn’t pass up. He went above & beyond. We love it & I’m glad we were patient. Thank you AJ & everyone at Hallmark, that helped us to make a very important purchase.
- TFTahirah FowlerNov 1, 20255.0Ms. Alicia B. Was very kind, she made my experience so nice. Her compassion for what she does really shows. She has an Amazing attitude and she was very professional about her job. I would recommend her to anyone her level of service is Excellent! ✨✨✨✨✨✨✨✨
- SCS E COct 29, 20255.0I took vehicle in for service and warranty issue covered under the extended warranty. Alicia, the service advisor was very courteous and communicated clearly with me. They service dept. took care of the warranty issues and the regular service. The repairs were handled in a timely manner and I am very satisfied with the advisors follow up and with the work performed.