Business Details
About
Car Dealer
Customer service is our No. 1 priority at Gilbert & Baugh Ford, and you’ll see evidence of this in everything we do – from our Ford sales department to our auto service center. We offer a variety of perks to make shopping and servicing at our Ford dealership in Albertville, AL, as enjoyable as possible, like vehicle pick-up and drop-off options, mobile service vans and affordable oil change packages. Stop by our new and used car lot today to find out how Fords Really Do Cost Less In Albertville!
Location
Gilbert & Baugh Ford, Inc.
10195 U.S. 431 N, Albertville, AL
35950-0134, United States
Hours
Reviews
4.8
1,422 reviews
5 stars
1,290
4 stars
62
3 stars18
2 stars12
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and professional staff, highlighting a family-like atmosphere and genuine care for their needs.
Buying Experience
Many reviews noted a seamless, low-pressure car buying experience, with several customers expressing satisfaction with the ease and speed of the process.
Sales Team
Specific sales representatives, such as Thomas, Jeremy, and Randy, received commendations for their attentiveness, knowledge, and willingness to go above and beyond for customers.
Mixed Service Feedback
While most reviews were positive, there were a few complaints regarding service appointments and issues with used vehicle quality, indicating room for improvement in these areas.
- JKJ KH81Jan 2, 20265.0My wife and I had a great experience buying a new Ford Expedition. Everyone was very professional. Our salesman, Thomas Hard, went out of his way to make us comfortable and speed up the process. Absolutely no pressure and actually a pleasure to work with. We would absolutely recommend Gilbert and Baugh and Thomas to anyone looking to buy a new or used vehicle.
- TRTerry ReedyDec 21, 20255.0Recently had the pleasure of buying this beauty from the Gilbert & Baugh. Thanks to Jeremy, Jim and Randy for a wonderful buying experience. And special thanks to Sauna for getting the necessary title/registration docs to Franklin on such a timely and well communicated process. Happy Holidays to the entire Gilbert Baugh team.
- MTMelissa ThomasDec 19, 20255.0My husband and I had a horrific experience at another dealership around a month ago, which made us not want to even purchase a vehicle for awhile. I happened upon a truck online that was perfect for my husband, but we were hesitant because of the recent experience elsewhere. The truck then popped up randomly for my husband online, so we took it as a sign and decided to give Gilbert and Baugh a try. We are both so glad we did. David, Randy, and Jim made everything so seamless and not at all like what we encountered previously. Literally the best car buying experience either of us have ever had and I have no doubt we will be back in the future. I highly recommend giving this dealership a try if you are in the market for a vehicle - I promise you won’t regret it. I would give more stars if I could! Thank you again David, Randy, and Jim! We enjoyed working with yall!
- BSBrent SentellDec 17, 20255.0One of the best car buying experiences I’ve had. The dealership had a used F150 Black Widow on their lot I was very interested in. Since I was a couple hours up the road, I was able to discuss the deal and financing over the phone before committing to the 4 hour round trip. Thomas in sales went above and beyond to make sure I was satisfied. Even when I found a minor issue a few days after the sale, Thomas and Randy made it right when they didn’t have to. Jim in financing was also exceptional to do business with. Wonderful experience all around. Highly recommended!!!!
- MGMatt GeorgeDec 15, 20251.0They called wanting to schedule an appointment for a recall. I agreed and asked if I could get a cracked button looked at under warrant. The scheduler said yes and made an appointment go 2 weeks later. I showed up to the appointment on time and the service advisor said it would take 2 hours for a software update and that they could not look at the cracked button while I was here. The service advisor just ignored my question of why would they give me an appointment if he couldn’t meet the service requirements. It’s clear this dealer just wants to do recall work and not warranty work. Last time I come here.
Frequently Asked Questions About Gilbert & Baugh Ford, Inc.
What are the main services offered at Gilbert & Baugh Ford, Inc.?
Gilbert & Baugh Ford provides Ford vehicle sales, auto servicing, vehicle pick-up and drop-off, mobile service vans, and affordable oil change packages.
Where is Gilbert & Baugh Ford, Inc. located?
The dealership is located at 10195 U.S. 431 N, Albertville, AL 35950-0134, USA.
What are the business hours for Gilbert & Baugh Ford, Inc.?
The dealership is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, and closed on Sundays.
How can I contact Gilbert & Baugh Ford, Inc.?
You can contact them by phone at +1 256-891-3000 or visit their website at https://www.gilbertbaughford.com/.
Does Gilbert & Baugh Ford, Inc. have an active social media presence?
Yes, they have a Facebook page at https://www.facebook.com/gilbertandbaughford.
Are there any hotels nearby Gilbert & Baugh Ford, Inc. for out-of-town customers?
Yes, Fairfield Inn and Suites by Marriott is nearby, offering convenient accommodation for customers visiting the dealership.
What other automotive or recreational vehicle dealers are near Gilbert & Baugh Ford, Inc.?
Nearby is Bryant Camper Sales, a dealer specializing in recreational vehicles and automotive parts, and Smith-Davis Motors and Leon's Auto Sales, both car dealers.
If I need a taxi service after visiting Gilbert & Baugh Ford, where can I find one?
Marshall County Taxi Service nearby offers taxi and tour services that customers can use after their visit to the dealership.
Are there any places for pet supplies near Gilbert & Baugh Ford, Inc.?
Yes, Tony's Aquarium, an aquatic and pet store, is close by if you need pet supplies.
What should I know about shopping for used cars near Gilbert & Baugh Ford, Inc.?
There are several used car dealers nearby including Smith-Davis Motors, Leon's Auto Sales, and Junior Compton Motors, providing additional options for used vehicles.