AMA - Alberta Motor Association

Reviews

• HR

  Honest Reviews

  Oct 22, 2025
  4.0
  Fast place to get things done
• BG

  Bolt Gaikin

  Oct 21, 2025
  1.0
  Apparently you must be ama member to use their services. What an arrogance and exclusivity. Id say discrimination.
• GP

  Greg P

  Sep 2, 2025
  1.0
  The slowest worst service I have ever experienced. I stood in line for 30 minutes with one person in front of me in line to register my vehicle. When I finally got to a customer service person she turned me away because my vehicle insurance didn’t have a time zone on the date/time my insurance would go into effect (it was active). So I had to leave and come back in an hour and stand in line again, this time with three people in front of me (I am currently in line, hasn’t moved in 15 minutes so I may need to camp out here, please send water and food). I tried making an appointment with an AMA person online but there were no slots for three weeks. There is one AMA person helping customers in line while I count 6 people in the office just talking to each other and not helping anyone. What a joke. I am going to cancel my AMA membership.
• MR

  Marissa Rae

  Aug 25, 2025
  1.0
  My husband and I have been members since 2020. Today, at around 430 pm, my vehicle broke down on the side of hwy 28 just north of Edmonton Alberta. My membership had expired due to not having the funds. I used my last $211 to renew my membership so I could get my vehicle towed. My husband is the primary account holder with a plus membership, and I have a basic membership. I called and was then informed that because I only have the basic, it would only cover 5km. I said my husband has plus but she informed me that because he wasn't with me, I couldn't use his. My husband works away, so he will never be with me, this alone makes this membership worthless. Regardless, my sister was with me and she has AMA so she had her husband call. He told the operator that he wasn't with me at the time of breakdown, which he was not. He came when my sister called. So, they wanted my info. I gave them the card number and name (my sister's) and was told that a tow truck would be there between then and 650. By 7, no one had come and we hadn't gotten any calls about it. My brother-in-law called to see when it would be there. He was told 20 minutes. 30 minutes later, he called back and was told that the tow truck was paused because they needed my info to pay the rest of the km for the truck since they "knew" my sister wasn't with me when the vehicle broke down. So, we were left on the side of a busy highway for over 4 hours thinking a tow truck was coming, when in reality no one was coming. My sister's husband had come and brought their 3 kids who were in their van for 3 hours while we waited! I am absolutely livid that no one called me, texted me or made any attempt to reach out. They just let us think someone was coming! It was 33° out today! What if I didn't have my dad and brother-in-law to come help me! We would have been sitting in a hot car for over 4 hours thinking help was coming! The staff, Nataya was the last one I talked to, were, quite frankly, useless and rude. They had no concern for our safety or our time and kept saying we were lying about my sister being with me. She kept saying they record their calls - that's great, so you had my phone number recorded. So, in that 4 hours you could have listened to the call, got my phone number and called me to make sure it was sorted out? Oh no, that's right, you just use the calls to threaten your customers and call them liars! I was never asked if anyone was with me. I was asked if there were kids in the car. No, my kids were at my friend's house who went and picked them up from dayhome when I broke down. My son is autistic and hard to deal with, especially when things don't go the way he's expecting, so now on top of everything I had to deal with an extreme meltdown when I picked him up. The way I was treated tonight was an absolute joke. If this is how you treat your customers, then I don't want any part of it. My husband and I pay for a membership together. It comes out of the same bank account. Legally, we share everything. It should not matter if he is in the car with me. Had I known that was the case, I wouldn't have bothered renewing my membership. At this point, I don't even think there is anything you can do to make this right but I wanted to let you know my husband will be calling to cancel our membership, and both my sister's have also said they will be cancelling their memberships as well, due to the way we were treated. My dad said he won't be renewing theirs either. That's 5 plus memberships and 2 basic memberships in case you're counting.
• LR

  Leah Rilling

  Aug 25, 2025
  1.0
  At least it's clean. . . Why is this the slowest place? When staff comes in but spends 10 minutes logging into her computer while the line up behind me grows. A supervisor and worker are clearly in a discussion while 4 customers wait to be helped. Registry depth,do better. . . But reception was great!

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