Business Details
About
Department of Motor Vehicles
The Alberta Motor Association (AMA) is more than just a registry office located at 120 Scenic Dr S, Lethbridge, AB. From Alberta road tests and small business registry services to member benefits like 24/7 roadside assistance, a Cash Back gift card program, and exclusive Automatic Vehicle Registration Auto Renew where we'll renew your vehicle registration automatically for you, we’ve spent over 90 years serving the province’s motorists and supporting our members in the community – for every chapter of their lives. Over 980,000 Albertans trust AMA for automotive and personal registry assistance and expertise.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.5
160 reviews
5 stars
84
4 stars
11
3 stars
7
2 stars
10
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of excellent and poor customer service experiences, with some staff praised for their helpfulness while others were described as rude and unprofessional.
Wait Times
Many customers reported excessively long wait times both in-person and on the phone, leading to frustration and dissatisfaction.
Online Experience
Numerous reviews highlighted issues with the website and online services, including difficulties with account verification and poor navigation.
Staffing Issues
Several reviews pointed out understaffing as a significant problem, contributing to long wait times and inefficient service.
Mixed Reviews on Services
While some customers had positive experiences with specific services like travel and road tests, others expressed dissatisfaction with insurance claims and roadside assistance.
- DSDaniel A. SuryaNov 14, 20251.0Arrogant, unfriendly, and presumptuous.
- FBFay BradenNov 11, 20253.0This review reflects my dissatisfaction with ICE - the international currency supplier used by AMA. Funds were delivered days late - not as promised by ICE via the AMA website. Realizing the staff have no control (they were supportive and lovely) I would rate my experience with the currency purchasing service as poor...do not recommend.
- ASAmy ShawOct 31, 20252.0The gift cards that you can purchase …. Such a joke. I do this to not only save money, but to save time. Instead, it tells me it can’t verify my AMA account so I have to call or go into AMA to put more money on my so called reloadable card. The staff at the branch are all great, but whoever is in charge of your online presence needs to get a demotion or learn to get your site user friendly. Your whole website is a farce, and in today’s online world, you should be ashamed of your lack of being able to do business. WOW …. Just so mickey mouse and sub standard. Shame on you.
- DVDavid VinkOct 25, 20251.0If you attempt to make a claim, ask a question, or seek clarification about your policy, prepare yourself for complete frustration. You will not get through. Your call will either be dropped or rerouted to an offshore call centre where the staff have no ability to assist you. The standard response is, "Please call AMA Monday to Friday, 9:00 a.m. to 5:00 p.m." The entire experience is convoluted, inefficient, and nearly impossible to navigate. There is no clear path to getting answers, no reliable way to speak with someone who can actually help, and no accountability when things go wrong. It raises a serious concern: what happens if you're in a car accident and need urgent support? Based on this experience, I wouldn’t count on AMA to be there when you need them most. Cancel your policy, find someone else. Do your due diligence on customer service, run away as you would a Grizzly bear from AMA.
- MCMarcelo CisternaOct 10, 20255.0I had an excellent experience with Kristi at AMA Lethbridge. She was professional, attentive, and went above and beyond to resolve an issue with my membership history. Kristi also took the time to explain my policy changes clearly and made sure I received the best rate I’ve been quoted. She kept me updated throughout the process by email and had everything sorted out within a day. Outstanding customer service!
Frequently Asked Questions About AMA - Alberta Motor Association
Do you have a Commisioner Of Oaths?
Our services include Commissioner for Oaths, which involves administering oaths, affirmations, and solemn declarations for documents intended for use in Alberta. For more information, please visit ama.ab.ca/registries/personal/commissioner-for-oaths.
Can AMA help me with changing my Alberta Health Care Card?
You can visit any of our centres to update your health care card. To learn about what type of documentation you need in order to do this, visit ama.ab.ca/registries/personal/update-alberta-health-care.
Will you have another AMA shredding event soon?
This year's shredding events have concluded, but Shredding dates for 2024 will be listed on our website as of March 6. For more information, visit ama.ab.ca/events/shredding.
Can I renew my passport here, or can I only get a picture for it?
We offer passport photo services at all of our centres across Alberta. To learn more about this, visit ama.ab.ca/personal/passport-photo. On that page on our website, you'll also find resources on how to apply for your Canadian Passport. You can get those application forms from your nearby postal outlet or passport office. You can also download it online here: www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/new-adult-passport.html.
My driver's licence is due soon. Do I have to book and appointment to renew?
You do not have to book an appointment to renew your driver's licence. Just stop by one of our centres and someone from our registries team will assist you with the renewal.
Do you offer an international driver's licence here?
We sure do. The test costs $17.60, plus the cost of getting your Driver's License after you pass. Visit our website and search for 'Drivers Licence Testing' to find all the information, including what to bring with you. Good luck!
Is there a way to get a in-transit sticker for a vehicle to move?
You can get an in-transit permit by visiting our registry services in centre or online. More info can be found on our website: https://ama.ab.ca/registries/auto/vehicle-registration/intransit-permit
What is the cost of your memberships?
It all depends on your needs. To learn more about the types of memberships that we offer, including the cost for each one, visit ama.ab.ca/membership/join/compare
Can I use the registry services if I am not a member?
At AMA, our registry services are member exclusive. However, you can visit our registry with someone who has an active AMA membership to use our services. Being a member does offer plenty of value. You can save and get rewarded for purchases at retailers and brands you love. You can also enjoy deals to earn AMA reward dollars, which can pay for your annual membership. To learn more, visit ama.ab.ca/membership.
What services does the AMA Lethbridge office offer regarding oaths?
The AMA Lethbridge office provides Commissioner for Oaths services, including administering oaths, affirmations, and solemn declarations for documents intended for use in Alberta.
Can I update my Alberta Health Care Card at the AMA Lethbridge centre?
Yes, you can visit the AMA Lethbridge centre to update your Alberta Health Care Card. Be sure to check the required documentation on the AMA website before your visit.
Does AMA Lethbridge offer passport renewal services or only passport photos?
AMA Lethbridge offers passport photo services. For passport renewal, you need to obtain application forms from a nearby postal outlet or passport office or download them online.
Do I need to book an appointment to renew my driver’s licence at AMA Lethbridge?
No appointment is necessary. You can simply visit the AMA Lethbridge centre and their registries team will assist you with your driver’s licence renewal.
Does AMA Lethbridge provide international driver’s licences?
Yes, AMA Lethbridge issues international driver’s licences. The test costs $17.60 plus the cost of the driver’s licence after you pass.
What are the AMA Lethbridge office hours?
AMA Lethbridge is open Monday to Friday from 9:00 AM to 5:30 PM, and on Saturdays from 9:00 AM to 2:00 PM. It is closed on Sundays and statutory holidays.
Is AMA Lethbridge accessible for people with disabilities?
Yes, AMA Lethbridge has wheelchair accessible parking to accommodate visitors with disabilities.
What nearby services can I use in conjunction with AMA Lethbridge?
Nearby services include AMA Driving School for driving education, AMA Insurance for automotive insurance, and AMA Travel for travel services and roadside assistance.
Which nearby dining options are available around AMA Lethbridge?
Nearby dining options include Humpty's Family Restaurants Lethbridge, Arby’s Canada, Wendy’s, and McDonald’s Canada, great for a meal before or after your visit.
What entertainment and shopping venues are located near AMA Lethbridge?
Near AMA Lethbridge you can visit Galaxy Cinemas for entertainment, Babies"R"Us and Toys"R"Us Canada for shopping, and the Whoop-Up Days music venue for events.