Business Details
About
Department of Motor Vehicles
The Alberta Motor Association (AMA) is more than just a registry office located at 11220 109 Street NW, Edmonton, AB. From Alberta road tests and small business registry services to member benefits like 24/7 roadside assistance, a Cash Back gift card program, and exclusive Automatic Vehicle Registration Auto Renew where we'll renew your vehicle registration automatically for you, we’ve spent over 90 years serving the province’s motorists and supporting our members in the community – for every chapter of their lives. Over 980,000 Albertans trust AMA for automotive and personal registry assistance and expertise.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.7
364 reviews
5 stars
212
4 stars
36
3 stars
10
2 stars3
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff interactions is mixed; while some customers praised the friendly and knowledgeable service, others reported unprofessional behavior and long wait times.
Wait Times
Many customers expressed frustration with excessively long wait times for both phone support and in-person services, often exceeding several hours.
Roadside Assistance
While some customers had positive experiences with roadside assistance, many reported significant delays and poor communication regarding service availability.
Insurance Issues
Numerous reviews highlighted dissatisfaction with insurance services, including high rates, poor customer support, and issues with policy management.
Overall Experience
Overall, customer experiences vary widely, with some praising specific staff and services while others express disappointment and frustration with the company's operations.
- JMJust Me4 days ago5.0Was at AMA Kingsway. Madison provided first class service. Worth every penny of my membership.Cheers
- LNLeigh Nate6 days ago1.0Poor service, when ama accidentally linked the wrong person to my membership, they refused to refund me even though i was unable to access my membership benefits during the period and lost money. Insurance services are expensive and they dont act like they care about you or your business and they cannot accomodate for their customers policy changes.
- RPRose ParkNov 12, 20255.0I have the best time at this location. They’re always super friendly and efficient! I had Roi and Callie and they were so lovely and wonderful!
- MWMohammadhesam Soheili (WYZDEE)Nov 3, 20251.0Awful waiting time not organized, waiting on phone call almost a hour to just chat with someone just wasting the time
- LBLena BouOct 27, 20255.0I went to sort out some insurance stuff with my dad, and we were immediately greeted and taken in as a walk in appointment. No wait time which was nice. The person helping us, Abigail, was really knowledgeable and very friendly, we're a funny family and she kept up with our jokes. She helped us review everything, helped us save money and offered referrals where appropriate, without being pushy. She was really patient with my dad who likes a lot of detail. At the Registry services desk, the people were also super helpful. I didn't get the first person's name who helped us but Madison helped me at the business services desk and was also patient with me as I learned the ins and outs of finally an annual return. Highly recommend!
Frequently Asked Questions About AMA - Alberta Motor Association
Do you have a Commisioner Of Oaths?
Our services include Commissioner for Oaths, which involves administering oaths, affirmations, and solemn declarations for documents intended for use in Alberta. For more information, please visit ama.ab.ca/registries/personal/commissioner-for-oaths.
Can AMA help me with changing my Alberta Health Care Card?
You can visit any of our centres to update your health care card. To learn about what type of documentation you need in order to do this, visit ama.ab.ca/registries/personal/update-alberta-health-care.
Will you have another AMA shredding event soon?
This year's shredding events have concluded, but Shredding dates for 2024 will be listed on our website as of March 6. For more information, visit ama.ab.ca/events/shredding.
Can I renew my passport here, or can I only get a picture for it?
We offer passport photo services at all of our centres across Alberta. To learn more about this, visit ama.ab.ca/personal/passport-photo. On that page on our website, you'll also find resources on how to apply for your Canadian Passport. You can get those application forms from your nearby postal outlet or passport office. You can also download it online here: www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/new-adult-passport.html.
My driver's licence is due soon. Do I have to book and appointment to renew?
You do not have to book an appointment to renew your driver's licence. Just stop by one of our centres and someone from our registries team will assist you with the renewal.
Do you offer an international driver's licence here?
We sure do. The test costs $17.60, plus the cost of getting your Driver's License after you pass. Visit our website and search for 'Drivers Licence Testing' to find all the information, including what to bring with you. Good luck!
Is there a way to get a in-transit sticker for a vehicle to move?
You can get an in-transit permit by visiting our registry services in centre or online. More info can be found on our website: https://ama.ab.ca/registries/auto/vehicle-registration/intransit-permit
What is the cost of your memberships?
It all depends on your needs. To learn more about the types of memberships that we offer, including the cost for each one, visit ama.ab.ca/membership/join/compare
Can I use the registry services if I am not a member?
At AMA, our registry services are member exclusive. However, you can visit our registry with someone who has an active AMA membership to use our services. Being a member does offer plenty of value. You can save and get rewarded for purchases at retailers and brands you love. You can also enjoy deals to earn AMA reward dollars, which can pay for your annual membership. To learn more, visit ama.ab.ca/membership.
What services does AMA offer related to Commissioner of Oaths?
AMA offers Commissioner for Oaths services, including administering oaths, affirmations, and solemn declarations for documents used in Alberta.
Can I update my Alberta Health Care Card at AMA?
Yes, you can update your Alberta Health Care Card at any AMA centre. Check their website for required documentation details.
Does AMA provide passport photo services?
All AMA centres provide passport photo services. They also offer resources on applying for a Canadian Passport.
Do I need an appointment to renew my driver's licence at AMA?
No appointment is necessary. You can visit any AMA centre and a registries team member will assist you with the renewal.
Can I obtain an international driver's licence at AMA?
Yes, AMA offers international driver's licences. The test costs $17.60 plus the licence fee after passing.
What are AMA's regular business hours?
AMA Edmonton Kingsway is open Monday to Friday from 9:00 AM to 6:00 PM, Saturdays from 9:00 AM to 5:00 PM, and closed on Sundays.
Is AMA Edmonton Kingsway accessible by public transit near other helpful locations?
Yes, AMA is located near the Edmonton Kingsway Centre and other AMA locations like AMA Driving School, making it easily accessible by transit in the area.
Are there any dining options near AMA Edmonton Kingsway?
Nearby restaurants include Thai Express and Pur and Simple, great spots to visit before or after your AMA appointment.
Where can I shop near AMA Edmonton Kingsway?
Showcase Kingsway Mall and Mac Kingsway Gardens 1 are nearby shopping centers offering a variety of retail and beauty supplies.
Does AMA Edmonton Kingsway offer parking accommodations?
Yes, AMA offers wheelchair accessible parking for visitors at the Edmonton Kingsway centre.