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Feedback on staff behavior was mixed, with several customers reporting rude interactions, particularly with specific employees, while others praised friendly service.
Cleanliness
While some customers noted that the theater and bathrooms were clean, others reported issues with cleanliness and unpleasant odors.
Pricing
Many reviews mentioned high prices for tickets and concessions, with some customers expressing dissatisfaction with the cost relative to the experience.
Comfort and Experience
Overall, customers enjoyed the comfortable seating and good viewing experience, although some noted issues with lighting and sound quality during movies.
MM
Michael Margulis
6 days ago
5.0
Chairs were super big and comfortable
EO
Ethan Olson
Jan 3, 2026
5.0
This is a place to go because they actually got recliners and once I sat down in mine it was actually comfy so if you wanna go see a movie in theaters go here and use the recliners
GG
gray
Dec 27, 2025
1.0
So disappointed in the customer service; it unfortunately ruined my movie experience with how one of the workers handled a wrong order. When I went up to grab my food I politely told her I ordered two at the register, but she rudely dismissed me, handed me the food, and literally told me to "go to the back of the line" if I wanted another one (did NOT apologize at all, confirm my order, and spoke to me like I was an inconvience); I was far too uncomfortable to go back and order another one because of her dismissive tone. I hope there will be more customer service training done, because most of the workers were really nice despite the really big rush! Understandable if I was rude to her first, but I wasn't--it made me very sad and unlikely to order if I ever see her up there in the future.
Also a side note, the bathrooms smelt a bit putrid so it was hard to even breathe in there. However, I want to hope that they did everything they could to follow protocols and cleanliness despite customer use!
SS
Steve
Dec 19, 2025
1.0
Really was looking forward to watching the new Avatar movie, until we found out all the late movies are in 3D. Majority of people can not stand watching movies in 3d what a disappointment! On top of that they charge you more to watch it in 3D, Marcus theaters should be ashamed of themselves! For now on I will be streaming movies into my home so I have a choice