Business Details
About
Indoor Playground
Big Air Trampoline Park is so much more than just a trampoline park! With over 40 attractions included in the admission price, it's no wonder families love us! Big Air offers awesome daily deals, group discounts, and fundraising opportunities. Experience the BEST birthday ever by booking one of our award-winning Big Air Birthday Parties. Located inside Fieldhouse USA at The Outlet Collection Seattle.
Details
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
1,267 reviews
5 stars
1,143
4 stars
47
3 stars
23
2 stars15
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, especially Junior, Haillie, and Aldo, received high praise for their friendliness, helpfulness, and attentiveness during visits.
Fun Atmosphere
Customers enjoyed the variety of activities available for all ages, making it a great place for family outings and birthday parties.
Cleanliness
The facility was noted for being clean and well-maintained, contributing to a positive experience for visitors.
Mixed Feedback on Management
While many reviews were positive, there were some concerns about management and operational issues, suggesting room for improvement.
Food Quality
The food received mixed reviews, with some customers enjoying it while others reported issues with food readiness during events.
- TCTerina Claggett3 days ago5.0I brought my nieces and nephews to the park for a day of fun. I want to give a shout out to Henry for an amazing job welcoming us when we arrived and being professional and polite throughout the experience. Keep the great work, Henry!!!!
- ASAreum Shin3 days ago3.0The big play area is one of my son’s favorite places, and he really enjoys playing there. But recently I noticed something that should be improved: the pricing. When I was about to pay, I realized there was a discount for paying in cash—credit card was $40, while cash was around $33. That’s a big difference, and the cashier didn’t mention it. When I asked and tried to pay in cash, she said her register couldn’t accept cash, so I ended up paying $40 with my card. They should clearly inform customers about this price difference in advance. It should be an important part of their policy.
- LJLacreasha JacksonNov 16, 20255.0I had a fantastic experience at the Big Air trampoline park, thanks in large part to the outstanding service from Sergio! From the moment we walked in, he was friendly, patient, and incredibly helpful. He greeted us with a genuine smile, explained everything clearly, and made check-in quick and easy. What really stood out was his professionalism and upbeat attitude. He answered all our questions, made sure we understood the safety rules, and helped us choose the best options for our visit. It set such a positive tone for the whole experience. Great customer service like this makes a huge difference. Thank you for making our visit smooth, welcoming, and fun! Highly recommend!
- DPDania PerezNov 16, 20255.0I had a great experience at Big Air thanks to Henry! He was super friendly from the moment we walked in and went out of his way to make sure everything was clean and well taken care of. It’s clear he really cares about the guests and the environment. Big Air is lucky to have him!
- STSamson TekleNov 14, 20255.0Great place! Came here for a birthday party on Saturday and felt much more comfortable with my child playing on their own. A worker named Henry, made sure my kids were being safe and having a good time. This place is way better than defy in Tukwila, will definitely be back.
Frequently Asked Questions About Big Air Trampoline Park
What are the general operating hours of Big Air Trampoline Park in Auburn?
Big Air Trampoline Park is open Monday and Tuesday from 3 PM to 8 PM, Wednesday and Thursday from 10 AM to 8 PM, Friday from 3 PM to 10 PM, Saturday from 10 AM to 10 PM, and Sunday from 1 PM to 7 PM. Hours may vary during holidays and according to the K-12 school calendars.
Where is Big Air Trampoline Park located?
It is located at 1101 Outlet Collection Way #1275, Auburn, WA 98001, USA, inside Fieldhouse USA at The Outlet Collection Seattle.
What types of activities and attractions are available at Big Air Trampoline Park?
Big Air Trampoline Park offers over 40 attractions including trampolines, a rock climbing wall, indoor dodgeball, and ziplines, providing fun for the whole family.
Does Big Air Trampoline Park accommodate group events and birthday parties?
Yes, Big Air offers group discounts, fundraising opportunities, and award-winning birthday party packages for a memorable celebration.
What payment options are accepted at Big Air Trampoline Park?
They accept American Express, Apple Pay, cash, contactless payments, Discover, Mastercard, and Visa.
Is Big Air Trampoline Park wheelchair accessible?
Yes, the park has wheelchair accessible entrances, parking, and public restrooms, ensuring accessibility for all guests.
Can you suggest nearby places to visit before or after visiting Big Air Trampoline Park?
Nearby places include Fitness Quest Auburn, a gym specializing in martial arts; FieldhouseUSA Auburn, a sports and recreation venue; and Performance Zone, a sports club and league, offering options for additional active fun.
Are there dining options near Big Air Trampoline Park?
Yes, nearby dining options include Dairy Queen and Orange Julius for ice cream and smoothies, Stir Fry 88 for Chinese cuisine, Cinnabon for coffee and desserts, and Nori Japan for Japanese food.
What shopping opportunities are available near Big Air Trampoline Park?
Visitors can explore nearby stores like Ashley Outlet for furniture, Sam's Club for retail goods, and clothing stores such as Lost Coast Screen Printing, Zumiez, Claire's, and JD Sports.
How can customers find more information or connect with Big Air Trampoline Park online?
Customers can visit the website at https://www.bigairusa.com/auburn/, or follow their Instagram handle @bigairauburn and Facebook page at https://www.facebook.com/104401152248785 for updates and inquiries.