Located just off the Four Corners of Medina, NY, the Shirt Factory has been operating as a successful cafe since opening in 2006. Located inside Hart House Hotel, Shirt Factory is a craft cocktail bar and kitchen inspired by the building’s industrial roots. Blending elevated comfort food with a laid-back, vintage atmosphere, it’s a place where classic flavors meet creative execution.
Our menu features thoughtfully crafted cocktails, local beers, and approachable dishes—from signature burgers and shareables to seasonal specials. Whether you’re stopping in for drinks, a casual dinner, or gathering with friends, Shirt Factory offers a warm, energetic space that feels both nostalgic and new.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.