We were there for a wedding. The venue was pretty, but there were several issues. Some of the outside chairs had rips in them. The mother of the bride sat on a chair, her dress was drenched and stained before the wedding. SHE duct taped them to protect other guests.
I was not impressed with the chicken and the veggies were tepid. My husband said his beef was better.
Several people cancelled at the last minute. The venue still charged for these plates, but did not make them available to anyone or allow the bride and groom to send them home with anyone. In theory this is due to health regulations even though people in the attached restaurant can bring their leftovers home.
Several bottles of wine were not opened. The bride and groom were neither allowed to take these home (again, UNOPENED) nor have their cost reimbursed. Did they go home with the staff, managers or are they being resold to the next event?
The moral of this story is make sure guests have full rain gear to protect their behinds, have them drink all the wine before dinner so they don't notice the quality and temp of the food.
If this were catered by Joe Bob for a couple thousand dollars it would be great. For the price charged, however,it should have been a lot better.
ST
Sarah Titus
Jan 14, 2024
I got married in 10/22. It’s taken me so long to write this cause there were many aspects of the planning process that made us mad. Now, everything turned out beautiful and that’s raised my review up.
To start, the tour was great and we fell in love. I don’t remember the her name, but she sold us. Little did I know they offer two different packages that she didn’t explain, but was giving us offers from the more expensive package with prices from the cheaper package. A few of the extras included 4 free rounds of golf (turns out they don’t offer this but for compensation offer us 2 rounds half off. We never ended up getting this), golf carts to use for pictures and to take guests to and from their cars (day of we had to fight to get carts and they took them away after pictures), rehearsal dinner and it would go towards minimums (this was inaccurate, but they made the exception, but were limited to only 10 guests, we couldn’t even invite our grandparents), etc. She also mentioned ordering cake through them through grandmas bakery to go towards minimums. I asked her if we could get a tiered cake, she said yes it was a full bakery. Turns out through them you could only get sheet cakes. Which meant I had to order my own cake and it couldn’t go towards minimums. Also, she did tell us there would be a service charge, but said not to worry as it would only be a couple hundred dollars. Turns out it was 22% on top of everything including taxes which ended being thousands of dollars. My copy of the contract did not have an exact amount on it. We found out the amount about 2 weeks from our wedding. The contract she had us sign also did not state any of the extras and were told it’s in the notes and they only write up a general contract. We went with it as we were feeling pressured to sign otherwise they would give up our hold. Everything was fine, then our coordinator stopped communicating and we got someone else who never actually responded. The new lady got replaced after a month or two. So, now we are onto our 3 coordinator with the venue. After meeting with her, she told us that the extras were not included and we were given false information. She did try her best to accommodate, but with the added stress of fighting for what we were promised and not actually getting everything, it quickly became clear that it wasn’t worth over $10000. After a few months we received yet another new venue coordinator who then had her last day the day before our rehearsal, so we were passed on again.While setting up on the day we couldn’t find staff, during the ceremony we kept having mic issues and our officiant had to yell most of it so guests could hear (they provided the mic not a DJ), the servers kept taking away our food even after we asked them to leave it (due to meds I could only eat a few bites at once), we asked the desserts be brought out after dinner; they were out for our cocktail hour.They brought out our late night bite late and then left it out for about an hour and didnt actually tell anyone it was out so we couldn’t make an announcement, finally they made last call at 11pm and shut us down at 11:30. We were supposed to have last call at 11:30, shut down at midnight, and we would have till 1 to clean up. The cleaning staff started mopping the hallways well before we were done. They also, “did us a favor” by starting to pack and move all of our stuff out of the bridal suite where we were told our stuff was safe and secure. This is a broad picture of everything, but it’s enough to understand. Some positives, they let us take home so entries even though they weren’t supposed to. The bar tender and chef were amazing!!! Not only was the food delicious, but they really tried to accommodate my husbands allergies as well as everyone else’s. Finally, we did appreciate them trying to make the accommodations they did after we were promised them. In the end it was all beautiful.
Thank you to everyone who made it this far. My biggest advice about Bunker Hills Event Center is yes, it’s beautiful, but it is not worth the money.