Frequently Asked Questions About Automatic Gas Company
How do I sign up for propane service?
We’ll set up your account, confirm your tank size and location, schedule your first delivery (or tank exchange) and review your preferred billing/payment method.
How much does it cost?
When you call in the first time, please discuss with our CSR what you need propane for, and then we can quote you current pricing. For example: Do you need a propane delivery to your home? Do you need a tank? Do you need a propane delivery to your business? Do you need a portable tank filled?
What size propane tank will I need?
The size depends on how many propane appliances you have (home heating, hot water, cooking, etc.), your home’s size, and usage patterns. We’ll help you choose an appropriate tank size for your location.
Who owns the tank – me or the propane company?
Typically the propane provider owns the tank and is responsible for its maintenance, inspection and regulatory compliance—but we’ll clarify at signup for your specific location.
How do I know when my propane tank is getting low?
Most tanks have a fuel gauge. We also can supply the equipment to monitor usage and can offer automatic refill delivery so you don’t have to track it closely. It’s smart to keep the tank at least ~20-30% full to avoid cold-weather issues.
What is the delivery schedule and how does “automatic delivery” work?
We offer automatic delivery based on your usage, tank size and local climate trends. You may also call when you need a refill.
What happens if I run out of propane?
If you ever run out, call us immediately and we can dispatch a truck to refill your tank, but we will need to schedule time on a week day when you are home, because we are required by low to perform a gas check on your system i you run out. Also, running out of gas may cause air to enter your system or disrupt your appliance operation—especially important during winter in this region.
What safety or regulatory standards apply here in Texas?
The Railroad Commission of Texas regulates storage, transportation and use of LP-gas (propane) in Texas. Railroad Commission of Texas+2Alternative Fuels Data Center+2
For example:
Propane tank installations must meet minimum distance and equipment standards. texasbestpropane.com+2rrc.state.tx.us+2
Installations must be licensed if engaging in certain propane activities. Alternative Fuels Data Center+1
We’ll ensure your installation in Mt Enterprise or Greenville complies with all applicable state and local codes.
How is pricing determined and what payment options do I have?
Pricing is typically based on market propane rates plus any service or regulatory compliance fees. We’ll explain your rate, any budget or fixed-price plans, and accept payments by check, online, card or other methods suitable for your area.
Which appliances can run on propane and is it suitable for this region?
Propane is very suitable for East Texas homes. You can use it for heating (very relevant in this region’s winters), hot water, cooking, clothes drying, fireplaces, furnaces, space heaters, pool heaters, and even standby generators. We’ll check your appliance configuration and needs for your home.