Poor Professionalism, Poor Responsiveness
The job was to redo a homeowner-installed drip irrigation system and replace micro-sprinklers with pop-up sprayers. Waited weeks before Michelle responded to our website request. Spent another several weeks getting to a final proposal. Accepted proposal and put down 50% deposit. Today they came, without calling first, dug around a for 15 minutes and said that the supply lines in the ground could not support the work they had proposed. All Sullivan principals had inspected the current installation. Sullivan had complete access to the current system while making its proposal.
Pure bait and switch.
JY
Julian Young
May 16, 2020
5.0
Very great group of staff there! It was a pleasurable experience working with them!
Frequently Asked Questions About Waterworks Unlimited
What types of irrigation do you install?
We specialize in installing traditional and drip irrigation systems. We're also equipped to set up smart irrigation products that enhance system usability and efficiency.
Do you offer system design and consultations?
Yes, we provide complimentary consultations and create custom designs for each irrigation system, catering to both residential and commercial properties.
What is your experience in irrigation systems?
Our team boasts a collective 30 years of experience in the field. We've successfully completed hundreds of installations and performed thousands of start-ups and winterizations.
Can you help with repairs and maintenance after installation?
Certainly, we conduct regular seasonal inspections, adjusting watering schedules and water usage per cycle. Repairs are typically addressed promptly when issues arise.
We also perform thorough diagnostics during start-up and winterization to ensure optimal functionality in warmer weather.
Do you offer smart controllers?
Yes, we offer and strongly recommend smart controllers. These advanced systems include automatic shut-off valves and rain sensors to optimize water usage.
They allow for extensive customization, such as programming different zones to water on specific days and preventing system operation after recent rainfall.
What is the typical cost of irrigation services?
The cost varies depending on factors such as yard size and any specific obstacles that need to be addressed during installation or maintenance.
What is the typical installation?
Installation complexity and duration can vary significantly based on the size of the property and any unique landscape features or challenges present.
Do you restore lawns?
Lawn restoration is a key consideration during and after our irrigation system installations. Our team has extensive landscaping experience to ensure your lawn is properly restored.
Are smart systems worth using?
Smart systems offer excellent water efficiency with numerous settings to prevent unnecessary operation. We also provide eco-friendly underground piping options for environmentally conscious clients.
Does it matter what kind of water pressure I have?
Water pressure is a crucial factor in irrigation system implementation. We conduct thorough tests to determine the necessary water pressure for each site. Well reports are particularly valuable, providing insights into well performance and the sustainability of an irrigation system at the work site.
What types of irrigation systems does Waterworks Unlimited install?
Waterworks Unlimited specializes in installing traditional and drip irrigation systems, including smart irrigation products to improve system usability and efficiency.
Does Waterworks Unlimited offer system design and consultation services?
Yes, they provide complimentary consultations and custom designs for irrigation systems tailored to residential and commercial properties.
How experienced is the Waterworks Unlimited team in irrigation services?
The team has over 30 years of combined experience with hundreds of installations and thousands of system start-ups and winterizations.
Can Waterworks Unlimited assist with repairs and maintenance after installation?
Yes, they perform seasonal inspections, adjust watering schedules, carry out repairs promptly, and conduct diagnostics during start-up and winterization.
Are smart irrigation controllers available through Waterworks Unlimited?
Yes, they offer and recommend smart controllers that include automatic shut-off valves and rain sensors to optimize water usage and customization.
What are the typical factors affecting the cost and installation duration of irrigation systems?
Cost and installation time depend on yard size and specific obstacles or landscape features that present challenges during the process.
Does Waterworks Unlimited provide lawn restoration services?
Yes, lawn restoration is an important part of their irrigation installations, backed by extensive landscaping experience to ensure proper lawn care.
How important is water pressure for irrigation systems?
Water pressure is crucial; Waterworks Unlimited tests it thoroughly and particularly values well reports to assess well performance and system sustainability.
What nearby places can customers visit when they come to Waterworks Unlimited at 23 Main St., Centerbrook, CT?
Customers might visit Dunkin' Donuts or The Essex Public Market & Food Hall for refreshments or meals before or after appointments at Waterworks Unlimited.
How can nearby transportation and service stations assist customers visiting Waterworks Unlimited?
Nearby Shell gas stations offer convenient refueling or stops for customers traveling to Waterworks Unlimited, enhancing access and convenience.
What local amenities are near Waterworks Unlimited for customers in need of various services?
Facilities like Essex Taxi for transportation, Essex Ambulance Association for medical services, and Essex Moving Company for storage are close by to support customers' needs.