Phelan Gas Company

Reviews

• TT

  Tanya

  Oct 10, 2025
  4.0
  Been with PGC for three years- they have always been very good about scheduling, customer service, and on time delivery. If you are looking for quality I would recommend them! Only four stars as the customer service lacks empathy- haven’t been to my property in a while due to cancer and fire burning my property and driver can’t get in due to the gate being locked… mentioned this to the receptionist and there was so sympathy or even acknowledgment of what I said. Seemed very cold…. But- they are ok waiting to do a delivery until I’m available to unlock the gate. Customer service training on being empathetic and kind might want to be considered by the management. Kindness and understanding can go a long way,
• HR

  Heather Rodriguez

  Oct 5, 2024
  5.0
  Great customer service
• MM

  Melissa Morgan

  Oct 7, 2023
  5.0
  Great service! Have had them since 2011.
• DM

  Daniela Martinez

  Feb 8, 2022
  2.0
  As with most businesses greed gets in the way. Switched many years ago, small local business saying they would be better. The last few years have shown staying local and loyal isn't better for the customer. Just a customer getting fleeced close to home. Brought my parents over years ago without any referral reward or incentive. Incurred late fees twice when on auto pay, simply asked to call when processing card, those fees were never reversed. Being kind doesn't always work. Phelan Gas is overcharging and has been the last few years. Propane is NOT gasoline. They're different. 3/4 of propane comes from natural gas processing. US produces so much propane we export, so no shortage. The EIA, government site that provides national averages, over the years has been well under the rates charged. Staying local doesn't always benefit the customer. I will be definitely looking to switch, parents as well. Paying over $350 a month to keep the heat going is outrageous. Seniors get a 5 cent discount. So basically about 1/3 of a retired persons income each month goes to heat. And yes thermostats are kept low. I gave 2 stars because the drivers have always been friendly. Update: Thanks for the response and outlining many of your business costs. It seems just about every commodity/service is at an all time high and customer service at an all time low. Every individual understands costs have gone UP over the past 12/18 months. Households understand that even more so because they're feeling squeezed from every direction and struggling. My review is based on years of service and monitoring with EIA. (Not just the last year. Few years= 3+more). We are on monthly fill, that has NOT kept bills level. I did visit the office recently, and let the employee know we were struggling. There wasn't a single mention of working with us to make any type of arrangement as you mention. In the past the office has said "if there is a balance we can't deliver". To me that really doesn't sound like working with ANY customer. The office did mention level pay is coming but still many months away, so basically...wait. I have tried to be communicative and tried available options. The employee also quoted a price/gallon when we had just paid MORE, then backpedaled when I questioned. Am I frustrated, yes, and concerned that our price was somehow different, you bet! When there are inconsistencies that just doesn't sit well with anyone.

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